Platform Engineer Support | S2 | Chief Information & Resilience Office | Milton Keynes | Internal Mobility

Platform Engineer Support | S2 | Chief Information & Resilience Office | Milton Keynes | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

THE DIFFERENCE YOU MAKE

Santander UK is looking for a Platform Engineer Support colleague based out of Milton Keynes.

This role offers the opportunity to support the infrastructure platforms that underpin critical business and customer services across Santander. Working within the Infrastructure Obsolescence function, you will help maintain platform availability, security and resilience through effective monitoring, reporting and remediation of infrastructure assets currency. You will work with the Obsolescence, Asset Management and Application Owner teams to understand the lifecycle of the key infrastructure assets, remediation planning needs and executive reporting.

Applicants must possess a degree in Digital Technology Solutions or be on track to complete their degree by Q2 2027.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Monitor assets health based on End of Support Lifecycle analysis, report outlooks and assist in remediation planning.
• Collaboration with the Application Owners to identify remediation options, timelines and priorities.
• Collecting, analysing, and interpreting data from multiple sources to identify trends, patterns, risks, and opportunities that support business decision-making.
• Producing accurate reports, dashboards, and management information using tools such as Excel, Power BI, SQL, or other reporting platforms to provide meaningful business insights.
• Supporting data governance activities by ensuring data quality, consistency, accuracy, security, and compliance with organisational policies and regulatory requirements.
• Monitoring data quality metrics and investigating anomalies, discrepancies, or data issues, escalating where appropriate and supporting resolution activities.
• Supporting continuous improvement initiatives by identifying opportunities to optimise data management, reporting processes, and analytical capabilities.
• Demonstrating adaptability and a willingness to learn emerging data technologies, analytics techniques, artificial intelligence, and automation tools to meet evolving business needs.
• Follow security, risk, quality and operational standards, escalating control gaps or service risks promptly.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience:

• Experience supporting technology or infrastructure services in an enterprise environment, gained through employment, an apprenticeship, formal training or equivalent practical experience. (Required)
• Experience investigating technical issues, following support procedures and escalating incidents appropriately. (Required)
• Experience completing routine administration, maintenance, monitoring or deployment activities on technology platforms. (Preferred)
• Awareness of IT service management processes, including incident, request, problem and change management. (Preferred)
• Experience working collaboratively with technical teams, service teams, suppliers or business stakeholders. (Preferred)
• Awareness of cloud, Platform as a Service (PaaS), middleware or enterprise application support environments. (Preferred)
• Ability to maintain clear technical records, operational procedures and documentation. (Preferred)
• A willingness to learn new technologies, develop technical capability and contribute to service improvement. (Preferred)
• Exposure to technologies such as IBM WebSphere, MQ Series, Oracle, Tibco, Informatica, Windows, Linux or similar enterprise platforms. (Preferred)
  

Education:

• A relevant technology qualification, apprenticeship or equivalent practical experience. IT service management, cloud or platform technology certifications are preferred but not essential. (Preferred)

Languages:

• English (Required)

Hard Skills:

• Experience or interest in Data Analysis, Data Governance, and Reporting. (Required)
• Knowledge of Microsoft Excel (advanced functions, Pivot Tables, Power Query) (Required)
• Exposure to Power BI, SQL, Python, or similar analytics and automation tools. (Preferred)
• Understanding of data quality, data governance, and information management principles. (Preferred)
• Solid analytical, problem-solving, and attention-to-detail skills. (Preferred)
• Ability to communicate insights effectively to technical and non-technical stakeholders. (Preferred)
• Interest in data forecasting, statistical analysis, and predictive modelling techniques. (Preferred)
• Ability to learn new technologies and adapt to changing business priorities. (Preferred)

Soft Skills:

• Working collaboratively across teams, sharing knowledge and contributing to reliable outcomes. (Required)
• Prioritising workload effectively, following agreed processes and delivering tasks to required timescales. (Required)
• Taking ownership of assigned activities, raising risks promptly and following issues through to resolution. (Required)
• Adapting positively to changing priorities, technologies, processes and service requirements. (Required)
• Applying logical analysis to technical issues, gathering evidence and identifying appropriate next steps. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:
£44,496.00 - £66,744.00 per annum (depending on experience)This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location.

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

PERMANENT ROLES:

If you are currently employed by Santander UK plc on TSB Legacy terms or by TSB and choose to apply for this Santander vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity: Please contact William Mackay - William.mackay@santander.co.uk

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