Platform Engineer (Volpay)

Responsibilities:
Application Support & Production Operations

• Provide functional and technical support for the VolPay platform.
• Investigate and resolve production incidents and service disruptions.
• Ensure compliance with service level agreements (SLAs).
• Communicate effectively with stakeholders throughout incident management activities.
• Participate in on-call support rotations.
• Monitor recurring issues and drive permanent corrective actions.
• Manage Docker container operations, including start, stop, restart, and configuration through Ansible Tower.
• Manage Docker upgrades, deployments, and version tracking.

Payments & SWIFT Expertise

• Support and monitor international payment processing activities.
• Analyze and troubleshoot SWIFT messaging and payment flows, including: MT103, MT202, MT940, MT950, ISO 20022 messages (pacs, camt, pain)
• Work closely with the Service Bureau team on incident resolution and system enhancements.
• Investigate payment failures, rejections, duplicates, delays, and reconciliation issues.

Technical Administration & Troubleshooting

• Perform advanced troubleshooting on Unix/Linux environments.
• Analyze and resolve issues involving: IBM MQ / MQ Series, PostgreSQL databases, MongoDB databases, Batch processing, File transfers and system integrations
• Develop and maintain scripts to automate operational tasks and investigations.
• Implement and maintain Splunk monitoring alerts toproactively detect application, infrastructure, and payment-processing issues.

Change & Release Management

• Participate in application releases and deployments.
• Prepare and execute implementation and rollback plans.
• Perform post-deployment validation and production checks.
• Contribute to CAB activities and ITIL change management processes.

Continuous Improvement

• Identify automation opportunities and operational efficiencies.
• Reduce recurring incidents through proactive improvements.
• Enhance monitoring, alerting, and reporting capabilities.
• Maintain comprehensive technical and operational documentation.

Deployment & RUN Operations

• Execute Volpay deployment
• Manage Docker container lifecycle (start/stop/restart) via Ansible Tower.
• Management of Dockers.
• Develop new Ansible templates
• Administer and monitor supporting infrastructure: Kafka, Zookeeper, MongoDB
• Maintain and improve deployment scripts and procedures (Docker-based)

Requirements:

• Minimum 5 years of experience in banking application support.
• Significant experience supporting VolPay or a similar payment platform.
• Experience within an international banking or financial services environment is highly preferred.
• Strong analytical and problem-solving abilities.
• Autonomous and accountable.
• Customer and service-oriented mindset.
• Excellent communication skills with both technical and business stakeholders.
• Team player with the ability to work in a multicultural environment.
• Ability to remain effective under pressure in mission-critical environments

Technical Skills:

Payments (Mandatory)

• Strong expertise in VolPay or similar payment applications, with hands-on experience managing Docker-based deployments and operations.
• In-depth knowledge of international payment processing
• Solid understanding of SWIFT messaging standards
• Good knowledge of ISO 20022

Systems & Middleware

• Strong Unix/Linux administration and troubleshooting skills.
• Docker management.
• Shell scripting (Bash, Korn Shell)
• IBM MQ / MQ Series
• APIs and integration technologies

Databases

• MongoDB
• Advanced SQL skills

Production Support

• Application monitoring and alerting tools
• Incident and problem management
• Log analysis and troubleshooting
• Batch scheduling and processing

Location: Singapore

We regret to inform that only shortlisted applications will be contacted.

EA Licence No: 99C4599
EA Personnel Reg No: R1104662
EA Personnel Name: Celine Tan Si Ling