Platform Engineer – Workplace & Endpoint Services

Job Description:

Workplace & Endpoint Services to support, maintain and optimize enterprise workplace and endpoint platforms across customer environments.
Responsible for managing and supporting Microsoft-based endpoint platforms, device management, workplace technologies and endpoint security solutions.
The role will work closely with customers, technical teams and the Sales organization to ensure reliable and secure workplace environments.
The Platform Engineer will also provide technical expertise during customer engagements, solution discussions, demonstrations and pre-sales activities, helping customers identify appropriate workplace and endpoint solutions.

Platform Engineering & Workplace Services:

Manage, support and maintain enterprise workplace and endpoint platforms across customer environments.
Administer and support Microsoft Windows 10/11 endpoint environments.
Manage endpoint configuration, deployment, software distribution, patching and upgrades.
Support and administer Microsoft Intune / Endpoint Manager environments.
Support Microsoft Entra ID (Azure Active Directory), Active Directory and related identity services.
Manage and support SCCM/MECM for enterprise device management and software deployment.
Support Microsoft 365 applications and workplace productivity technologies.
Configure and maintain endpoint security policies and security solutions.
Perform endpoint health checks, monitoring and troubleshooting to ensure platform availability, performance and security.
Implement and maintain standard endpoint configurations, policies and security baselines.
Support device lifecycle management, including provisioning, deployment, configuration, replacement and retirement.
Assist with operating system upgrades, patch management and application deployment activities.
Troubleshoot endpoint, application, connectivity, VPN, wireless and access-related issues.
Work with infrastructure, network, security and application teams to resolve complex technical issues.
Maintain technical documentation, configuration records, support procedures and knowledge articles.
Identify opportunities to improve endpoint performance, security, automation and user experience.

Technical Support & Service Delivery:

Provide onsite and remote technical support for desktops, laptops, workstations, mobile devices, printers and peripherals.
Diagnose and resolve hardware, operating system, software and application-related issues.
Investigate and resolve incidents and service requests within agreed SLAs.
Coordinate hardware replacement, warranty and break-fix activities where required.
Monitor recurring issues and identify opportunities for problem management and continuous improvement.
Escalate complex issues to relevant L2/L3 infrastructure, security or application teams while maintaining ownership through resolution.
Participate in scheduled maintenance, deployment and migration activities.

Customer Engagement:

Act as a technical point of contact for assigned customer environments.
Build strong working relationships with customer IT teams and key stakeholders.
Understand customer requirements and recommend appropriate workplace and endpoint solutions.
Conduct regular environment health checks and provide recommendations for improvement.
Provide technical updates, incident status and recommendations to customers.
Maintain a strong customer-service mindset and ensure high customer satisfaction.
Support multiple customer environments and engagements simultaneously.

Pre-Sales & Solution Support:

Partner with Sales teams during customer meetings, presentations and technical discussions.
Understand customer business and technical requirements and translate them into appropriate workplace and endpoint solutions.
Support preparation of technical proposals, solution designs, presentations and demonstrations.
Provide technical input for RFP/RFI and solutioning activities.
Conduct product and solution demonstrations relating to endpoint management, workplace services and Microsoft technologies.
Act as a technical advisor during the sales cycle and support the identification of opportunities for additional services and solutions.
Work with internal technical teams and vendors to develop appropriate solutions based on customer requirements.

Requirements:

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering or a related discipline.
Minimum 3–5 years of experience in platform engineering, endpoint engineering, workplace services, desktop engineering or enterprise IT support.
Strong hands-on experience supporting enterprise Microsoft-based workplace and endpoint environments.
Experience with enterprise device deployment, configuration and lifecycle management.
Experience with software packaging, patch management and operating system upgrades.
Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN and wireless technologies.
Strong troubleshooting and analytical skills.
Experience working with enterprise customers and technical stakeholders.
Ability to work independently and manage multiple customer environments or engagements.
Strong verbal and written communication skills.

Strong knowledge of:

See also