Platform Planning & Development Manager

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941), which ranks 53rd on the Fortune Global 500.

Our company is dedicated to delivering an exceptional service experience and to become a world-class sci-tech service enterprise, focusing on its three principal businesses of communications services, computing services and AI services. Guided by this vision, we cultivate a culture of trust, responsibility, and care — creating an environment where people can thrive. At CMHK, we are committed to unlocking human potential and empowering every striver to achieve success. We now invite high-caliber professionals to join us on this journey.

Division : Innovation & Digital Intelligence Division

In this position, you will:

1. Platform Planning: Formulate the platform development roadmap in alignment with corporate strategy, build and supplement missing platform capabilities.

2. Platform Policy Establishment: Develop platform construction, operation & management policies, management rules and platform SLA.

3. Platform Demand Management: Continuously optimize platform functional requirements to enhance user experience, including control plane construction, capacity, product and solution on/offline function optimization.

4. Business Analysis & Decision Support: Conduct business analysis, cost analysis and efficiency analysis; identify risk alerts and propose optimization recommendations.

5. Platform Indicator System: Analyze technical and business status & risks, maintain user satisfaction and platform health.

6. Platform Knowledge Base Development: Build platform knowledge library; regularly update user manuals, FAQs, documents and help center materials.

7. Platform Material Preparation: Develop online & offline campaign materials, tech salon, summit and industry benchmark case documents.

To be successful in this position, you should meet the following requirements:

1. 5 years or above relevant working experience

2. Bachelor’s degree or above in Computer Science, Communication Engineering, IT, Software Engineering, Information Security, Big Data, Artificial Intelligence or related disciplines.

3. Strong capability in product & platform planning, data analysis and decision-making support.

4. Proficient in SQL, Excel, Tableau / Power BI and other data visualization & analytical tools.

5. Led end-to-end 0-to-1 construction or major architecture upgrade of large B2B platforms or internal efficiency platforms; Practical experience in control panel, permission management, billing system, resource on/offline modules is preferred.

6. PMP, NPDP, ITIL or Data Analyst certifications are preferred.

When you work:

• 5 days work

• 8 hours/day

What you enjoy:

• Discretionary Performance bonus

• Life insurance

• Medical insurance

• Education subsidies

• Birthday gift

• Marriage leave

• Birthday leave

Please submit your application to us by clicking the APPLY NOW button and send your full resume with your availability, current and expected salary to us. If you do not hear from us within 8 weeks after the application, you may assume that your application has not been successful.

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.