Platform Product Manager

Responsibilities

1. Own the roadmap and design of the bank app's unified foundational services, including registration and login, identity authentication, security verification, notifications, customer information and access management

2. Gather foundational service needs across business lines in the app, abstract common capabilities, and drive platform and component-based development

3. Understand the collaboration and dependencies between business modules, define clear service boundaries and integration rules, and ensure a consistent cross-module experience

4. Independently produce high-quality PRDs covering business flows, interaction logic, business rules and exception handling, ensuring shared understanding across development and QA

5. Work closely with Legal, Compliance, Risk, Operations and Technology to deliver requirements in line with regulatory expectations (e.g. HKMA guidelines, personal data privacy requirements)

6. Define and track key metrics for foundational services (e.g. login success rate, authentication pass rate, notification reach rate); use data analysis to identify issues and drive product iteration

7. Coordinate with design, development and QA teams to deliver projects and monitor post-launch performance

Requirements

1. Bachelor's degree or above, with 3+ years of product management experience in the financial industry

2. Familiar with the overall architecture of banking apps, with a solid understanding of how multiple business modules operate and work together

3. Strong platform mindset and abstraction skills, able to distill common capabilities from diverse business needs

4. Strong PRD writing skills, with rigorous logic and the ability to clearly articulate complex business rules and processes

5. Excellent communication and stakeholder management skills, with experience working with Legal, Compliance, Operations and other middle/back-office teams to deliver requirements

6. Strong data analysis skills, able to define metrics, break down funnels and support product decisions with data; SQL proficiency is a plus

7. User-centric mindset with attention to detail, able to design simple and intuitive products

8. Able to understand Cantonese; able to read business and regulatory documents in English

Nice to Have

• Banking app product experience in Hong Kong or other overseas markets

• Experience with platform products at digital banks or fintech companies

• End-to-end experience in building unified login, identity authentication, message centers or middle-platform capabilities