Platform Support Associate
Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors
Proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings
Educate users about additional publishing services such as cover design, marketing packages, and distribution options
Gather insights from users on their experience, identifying what works well and areas needing improvement
Share valuable user feedback with internal teams to inform product improvements and enhance user experience.
Requirements
Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly
Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users
A customer first mindset, with a genuine passion for helping users succeed.
A proactive attitude toward upselling and promoting high value services.
Ability to gather insights from user interactions and report key findings to the team.
Willingness to learn and adapt in a fast paced environment
Benefits
- Our benefits package includes the best of what leading organizations provide, such as:
A flat and transparent culture and a chance to work with the leadership team of a high-growth startup - Best learning and development opportunities, a chance to have a big impact in a hyper-growth setup
- The possibility of having a huge societal impact - we help writers fulfil their dreams and our books reach hundreds of thousands of readers across the world
- Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations and Healthcare Insurance
Diversity and Inclusion: Notion Press is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As of January 2021, we have achieved our ‘Gender diversity' goals. Women comprise fifty percent of our workforce.