Player Development Host (7701)

SUMMARY:

This position is responsible for coordinating the workflow of Player Development Services between all facets of Player Development department and other departments across the property. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Generates attendance for underperforming special events.
• Act as a liaison between Player Development Host and Player’s Club Representative, communicating with both to expedite customer requests.
• Works in conjunction with Casino Marketing leadership team to ensure customers are appropriately accommodated.
• Evaluates customers’ casino activity to determine complimentary items.
• Resolves customer disputes and complaints in a professional and prudent manner.
• Establishes and maintains a close professional relationship with patrons to expand the player development base by communicating the Spotlight 29 and Tortoise Rock Player Development Host amenities and player club benefits.
• Excellent interpersonal skills with the ability to listen and verbally communicate with guests, employees and management.
• Maintain security and confidentiality of all guest files, records, lists and of all casino information.
• Effectively communicate to guests the benefits of the 29 Rewards Loyalty Club using persuasion skills and motivated enthusiasm.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

This job does not require supervisory duties.