Player Development Manager

The Player Development Manager is responsible for execution of the relationship marketing strategy, primarily through outreach, acquisition, development, and retention efforts for diverse markets; including daily oversight of the Host team and in partnership with Marketing Department leadership.

• Manages Player Development Team initiatives by developing programs geared toward VIP guests and establishing the processes and metrics used to measure their effectiveness.
• Leads the staffing, training, development, scheduling, coaching, mentoring, and performance management of the Casino Host team, including programs designed to attract and retain VIP guests.
• Assigns recurring and event-related communication responsibilities to the Casino Host team.
• Assists with sales and guest service needs across the property.
• Serves as an ambassador for Sky River Casino within the community.
• Communicates post-event attendance analysis, host book updates, performance progress, and other requested reports to the Marketing leadership team.
• Collaborates with Promotions, Special Events, Entertainment, and external sports and entertainment partners to plan and execute VIP events and experiences.
• Coordinates VIP guest services, including ticket distribution, reservations, arrival arrangements, off-site accommodations, and other personalized guest experiences.
• Responsible for the creation, tracking, and issuance of the Host Incentive Program.
• Manages the Player Development coding process.
• Attends off-property events to ensure flawless execution and superior guest service.
• Responsible for achieving and maintaining both net and gross profit margin objectives for the VIP Program.
• Handles difficult guest situations in a calm, timely, and professional manner.
• Develops, communicates, and enforces all property and departmental policies and procedures.
• Performs other duties as assigned.