Job Summary

Under general supervision, the Player Services Supervisor plays a key role in enhancing the overall golf experience for members and guests. It is a liaison between Inside and Outside Golf and ensures a positive and seamless golf experience.

Supervision

This position supervisory responsibility for Player Service Team Leads, Player Services Reps and/or Cart Washers. Works under the direction of the golf club management.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive work environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and bring report issues to management.

Operational responsibilities:

• Customer Service Excellence: Ensure that all golf guests receive high quality service, addressing inquiries and resolving any issues promptly. Notify management immediately of issues. Foster a welcoming environment.
• Team Coordination: Oversee the player services and cart washer team, providing training, guidance and support to staff to maintain service standards. Provides instructions and feedback to ensure that the team completes tasks and are understood.
• Operation Coordination: Coordinate daily operations related to the golf course, including cart rentals, course readiness, and tee time scheduling with Inside Golf.
• Golf Tournament / Events: Assist in the organization and execution of golf tournaments to ensure all player services run smoothly.
• Maintenance Feedback: While not directly responsible for course maintenance, coordinate with the Grounds Department to ensure the course is in optimal and safe condition for play.
• Hands-on Supervision: Able to perform both the Player Services Rep and Cart Washer roles. This includes the ability to manage golf carts, maintain cleanliness, and knowing how the schedule integrates with the tee sheet and seasonal variations.
• Range and Fleet (Golf Cart) Management: Ensure carts are in good condition and distributed on usage and needs. Keep record of carts in need of service.
• Lost Equipment: Ensure that lost equipment is tracked and inventoried appropriately.

Attend meetings and trainings, as scheduled.

Conform with all safety standards and use of all appropriate safety equipment.

Performs all other duties, as assigned.