Player Support Agent JR
Posted
About Motivus
At Motivus, we’re redefining digital transformation by combining cutting-edge technology with a culture focused on innovation, sustainability, and impact. Our team of over 1,600 professionals, delivering high-impact software and digital services that empower clients to reach new heights. As part of Motivus, you’ll not only work on groundbreaking solutions that drive change but also enjoy ample opportunities for professional growth, skill development, and career advancement. Join us to collaborate with passionate individuals dedicated to building a future where technology and human potential thrive together.
You will fit in here if...
You love to solve complex business problems and work with clients who value your technical expertise.
You aren't afraid to fail, and you thrive in an ever-evolving environment.
You enjoy working on a team in a diverse, multi-disciplinary capacity driving toward common goals and outcomes.
You aren't afraid to fail, and you thrive in an ever-evolving environment.
You enjoy working on a team in a diverse, multi-disciplinary capacity driving toward common goals and outcomes.
On any given day you might...
Player Support Agents are customer-focused individuals that understand the highs and lows of online geek and gaming culture and are able to use that knowledge to empathize with our players. You will work within a high-performance team and continually provide unique experiences and efficient solutions that help our players get back into the game as soon as possible.
The ideal person...
Manage interactions with players focused on providing the best possible experience within our scope.
Understand internal processes and continuously update your knowledge.
Ramp up towards our internal productivity and satisfaction thresholds.
Contribute to our continuous improvement model.
Understand internal processes and continuously update your knowledge.
Ramp up towards our internal productivity and satisfaction thresholds.
Contribute to our continuous improvement model.
Relevant traits or values
Honesty
Respect
High energy
Logic Reasoning
Involvement in gaming communities
Good at expressing yourself (verbally and in writing
Respect
High energy
Logic Reasoning
Involvement in gaming communities
Good at expressing yourself (verbally and in writing
High-school diploma or equivalent
1 year of professional experience in a Customer Service position
B2+ English Level proficiency
Advanced writing skills
Proficiency in Windows and Office applications
Active Gamer: MOBAS, Shooters, etc
100% On Site in CDMX
Desired Qualifications:
Technical or social science background. Degree or relevant experience
One year + professional experience as a Customer Service agent (ticket handling)
C1 English Level proficiency
Experience in the following games: MOBAS and Shooters
General videogame experien
One year + professional experience as a Customer Service agent (ticket handling)
C1 English Level proficiency
Experience in the following games: MOBAS and Shooters
General videogame experien