PLAYERS CLUB REPRESENTATIVE - FT/PT

SUMMARY:

Responsible for providing support and outstanding service to club members and promoting the success of the players’ club by assisting guests through the membership process.

ESSENTIAL RESPONSIBILITIES:

• Enroll new guests into the Robinson Rewards program and explain membership benefits, promotions, and rewards.
• Verify guest identification and ensure accurate player account information is maintained.
• Greets customers as a company representative and provides information concerning casino programs and amenities, off-site attractions, hotels and restaurants, and Robinson Rewards program.
• Issues promotional amenities, redeems coupons, and maintains accurate banks and inventory control records.
• Executes promotional drawings, giveaways, hot seats, & special events as needed.
• Promotes upcoming events, promotions, and special offers to increase guest engagement and visitation.
• Adheres to regulatory, departmental and company policies in an ethical manner.
• Build and maintain positive relationships with guests through phone calls and direct interaction on the gaming floor to encourage loyalty, increase guest satisfaction, and promote return visitation to the property.
• Assist with player development efforts by building and maintaining relationships with guests both on and off property to enhance loyalty, increase guest satisfaction, and encourage return visitation.
• Resolve guest concerns or complaints efficiently while maintaining professionalism and de-escalate issues when necessary.
• Inventory of redeemable items.
• Makes live announcements on the gaming floor.
• Performs additional duties as assigned by management.