PLC and Electrical Technical Support Specialist - Not IT

Pattyn North America, headquartered in Sussex, WI, delivers turnkey automated packaging solutions that support the end-of-line operations. Our systems are engineered for accurate bag placement, hygienic performance, and long-term reliability, helping manufactures operate more efficiently across markets including food & beverage, bakery, protein, bulk solids, and consumer packaged goods.

For decades, manufacturers across North America have trusted Pattyn to provide robust, flexible automation tailored to their unique production environments. Working closely with our customers, we design and integrate solutions that maximize throughput, reduce manual handling, and ensure consistent results - from individual machines to fully integrated packaging lines.

Pattyn North America is part of the global Pattyn Group and a member of the Duravant family of operating companies bringing together global packaging expertise with expanded capabilities in automation, integration, lifecycle services, and support. With manufacturing, sales, and service operations across North America, Europe, and Asia, we deliver local partnership back by global innovation.

Join Pattyn's Service Team as a Technical Support Specialist, where you'll be the expert for troubleshooting complex automation and machine control issues across North America.

Working with a global team of Support Engineers, you'll use your PLC, electrical, pneumatic, mechanical, and software troubleshooting skills to diagnose equipment issues remotely, support field technicians, and minimize customer downtime. You'll also partner with Project Management and R&D to resolve technically complex problems and drive long-term solutions.

This role is ideal for someone who enjoys working with customers to assist customers with PLC and electrical diagnostics, while solving challenging automation issues in a collaborative, customer-focused environment.

Travel: The role comes with a small amount of travel; 10-20% to ensure your knowledge remains up to date with current trends and developments with our equipment in the field.

Schedule:

The position is hourly with eligibility for overtime. Standard schedule is 4 days/week – 10 hrs. each day (8AM-7PM CST) except during the initial training and evaluation period of 3 months, which is Mon-Fri 8am to 5pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist customers via phone, text message, email, or video calls to troubleshoot PLC, controls, and automation issues.
• Serve as the technical link between the field and engineering teams.
• Read and interpret electrical schematics to assist in troubleshooting.
• Read and troubleshoot PLC code to assist in troubleshooting.
• Log, categorize, and prioritize cases and service requests using our crm platform.
• Will function as a bridge builder between other departments – project management, technician planning, spare parts, engineering, & R&D.
• Capable of escalating problems to our technical support manager or the service department managers, or to our respective factories in Belgium or France.
• Ability to request help from colleagues or others with more experience when needed.