Plumbing & Electrical Operations Manager
Overview
Apex Service Partners is seeking a Plumbing & Electrical Operations Manager to join one of our established brands in Elkhart, Indiana. This is a unique opportunity to lead two growing service departments and play a key role in shaping their future. Reporting directly to the General Manager, you'll have the autonomy to influence strategy, develop high-performing teams, improve operational performance, and drive long-term growth.
Backed by the resources, best practices, and leadership development opportunities of Apex Service Partners, you'll have the support of a national organization while making a visible impact within a respected local business. We're looking for a leader who thrives on developing people, creating accountability, building scalable processes, and delivering results.
While experience in plumbing, electrical, or home services is valued, we are ultimately seeking a strong people leader with a proven ability to grow teams and drive operational excellence.
Key Responsibilities:
- Lead, coach, and develop Plumbing and Electrical department leaders and team members.
- Drive operational performance, accountability, profitability, and customer satisfaction.
- Partner with the General Manager to execute strategic initiatives and growth plans.
- Monitor key performance metrics and implement continuous improvement initiatives.
- Build scalable systems, processes, and best practices that support sustainable growth.
- Collaborate with dispatch, customer service, sales, and field teams to optimize performance.
- Support recruiting, hiring, onboarding, and retention efforts.
- Foster a high-performing, people-first culture focused on development and engagement.
- Ensure safety, quality, and compliance standards are consistently maintained.
What You Bring:
- 5+ years of leadership experience in service-based industries.
- Proven success leading teams and achieving operational and financial goals.
- Strong leadership skills with a passion for coaching, mentoring, and developing people.
- Experience driving accountability, performance improvement, and team engagement.
- Strong communication, organizational, and problem-solving skills.
- Experience utilizing data and KPI-driven decision-making.
- ServiceTitan or related software experience is a plus.
- Trades experience is helpful but not required.
What's In It For You:
- Opportunity to own and lead two growing departments.
- Career advancement opportunities within a rapidly growing national organization.
- Leadership development, training, and access to best practices across the Apex network.
- Competitive salary plus performance-based bonus opportunity.
- Medical, Dental, Vision, Life Insurance, and 401(k) with company match.
- The stability of an essential, recession-resistant industry.
Apex Service Partners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.