HVAC & Plumbing Service Manager

HVAC & Plumbing Service Manager – APES HVAC & Plumbing

We’re looking for a high-performance Plumbing Manager to lead and grow our plumbing department. The right candidate will be results-driven, accountable, and ready to roll up their sleeves to ensure daily operations run smooth, jobs are profitable, and techs are trained and supported. This is a leadership role with a heavy operational and strategic focus. If you're ready to double revenue and bring the fire every day, we want you.

Responsibilities

• Revenue Growth

  • Own the department’s goal to increase revenue.

  • Seek out new customer opportunities by any means necessary.

  • Offer upgrades, discounts, and financing to close estimates.

• Job Oversight

  • Review all jobs daily for complete scope, proper pricing, and opportunities to sell estimates or add-on work.

  • Personally follow up on open estimates until approved or lost.

  • Ensure all COD jobs include inspection reports and protection plan offers.

• Team Management

  • Share in Leading monthly team meetings with performance recognition and safety/vendor training.

  • Oversee Employee hours, looking for inflated hours or commission issues.

  • Manage the tech on-call rotation and work with warehouse to keep tech trucks properly stocked with standard items and tools.

  • Be the first point of contact for all tech questions and job site support.

  • Lead by example as well as clear communication to help technicians be successful

• Scheduling & Dispatch

  • Review next-day job assignments and routing and communicate daily with dispatch to ensure the board is fluid and runs efficiently.

  • Ensure the technicians are managed to complete jobs when needed due to call-outs, location challenges, or low margin work.

• Customer & Vendor Communication

  • Provide job updates to homeowners, supers, and property managers.

  • Handle all customer complaints immediately and ethically.

  • Learn and use customer portals (SMS, Mainstreet, AH4R, etc.) to submit bids fast.

  • Communicate with vendors for best pricing on stock and equipment and report to General Manager.

• Admin & Reporting

  • Sign off on all ADEQ reports, confirm accuracy, and maintain records.

  • Update pricing as supply and demand shift to stay competitive.

  • Email daily end-of-day reports to ownership and GM.

  • Respond to all emails daily.

  • Respond to all Manager Needed requests on Field Pulse.

  • Note all jobs you touch in Field Pulse for team visibility.

Expectations

• “All Gas No Brakes” mentality: always be moving, always improving.

• Full buy-in to APES mission, culture, and bonus pay structure.

• Must be available by phone day and night. If unavailable, assign and communicate a backup.

• No time off during blackout months (winter season).

Benefits/Perks

• Fun place to work and help the business flourish.

• Competitive Compensation

• Health, Dental, and Vision Insurance

• Life Insurance

• Company Matching 401(k)

• Retirement Plan Options

• Paid Time Off (PTO) and Paid Holidays

• Gym Membership Reimbursement

• Career Growth Opportunities within the Company