Plumbing Manager

Plumbing Manager — Climate Control

Liberty, MO

Climate Control is looking for a Plumbing Manager to lead and grow our plumbing department. This is a hands-on leadership role for someone who knows the trade cold and knows how to build a team around it — hiring, training, holding standards, and driving the department's numbers.

You'll own the plumbing side of the business: the crew, the schedule, the quality of the work, and the results.

Responsibilities

Department Performance

• Exceed budgeted monthly gross profit dollars for the plumbing department
• Exceed monthly net new membership targets
• Maintain A/R below 5% of monthly plumbing revenue
• Track and manage department statistics including the 3-day call board, field conversion, average sale, tech-generated leads, and membership growth
• Ensure technicians consistently present good/better/best options to every customer
• Review and approve plumbing invoices, material and equipment expenses, and job costing
• Partner with branch leadership to build the monthly operational budget and hit branch objectives
• Review weekly payroll to manage overtime and ensure accuracy

Team Leadership

• Lead, coach, and develop the plumbing team — service plumbers, installers, and apprentices
• Conduct weekly technician ride-alongs using the standard ride-along form
• Hold monthly one-on-ones with each teammate against personal goals and scorecard
• Participate in the daily in-person huddle to review prior-day results and plan the next three days
• Run technical and sales training to build the team's skill set
• Handle hiring, training, performance documentation, and terminations; enforce the employee handbook consistently
• Participate in monthly staffing planning and block calendar time to interview candidates and move the hiring process forward
• Manage the on-call rotation and serve as escalation point for after-hours issues

Quality, Safety, and Customer Experience

• Review customer satisfaction and service issues daily and resolve same-day
• Own safety training, processes, and reporting; report every injury or accident to the General Manager immediately
• Enforce code compliance and permit requirements on every job
• Oversee truck stock, inventory, and material ordering
• Review and approve estimates on larger jobs
• Perform other duties as assigned