Plumbing Manager
Plumbing Manager Job Description at Cornel's Plumbing, Heating & Air
Position: Plumbing Manager
Location: Cornel's Plumbing, Heating & Air
About Us:
Cornel's Plumbing, Heating & Air is a leading provider in plumbing services, known for our commitment to quality, excellence, and customer satisfaction. As we aim to expand our reach and grow our revenue to $30 million in the next 5 years, we are seeking a dedicated Plumbing Manager to join our team. This is a pivotal role that will contribute significantly to our growth and operational efficiency.
Job Description:
The Plumbing Manager will oversee the training and development of our service, sales, and install technician teams. This position requires a deep technical knowledge of plumbing systems and an up-to-date understanding of the Oregon Specialty Plumbing Code. The ideal candidate will be a dynamic leader capable of fostering a culture of continuous improvement and excellence within the teams.
Key Responsibilities:
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Conduct regular training meetings: Sales meetings every Monday morning, service meetings every Wednesday morning, and install meetings every other Tuesday to discuss training, updates, and communication between the office and the field.
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Manage the call by call process with service/sales plumbing technicians.
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Oversee the "10 to Clear" process, ensuring jobs are closed out efficiently and in a timely manner while upholding the highest levels of quality in work.
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Maintain up-to-date knowledge of the Oregon Specialty Plumbing Code and serve as the primary point of contact for inspectors, particularly when issues arise during inspections.
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Field all customer complaints related to the plumbing department that cannot be resolved by customer service representatives, dispatchers, or other managers.
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Play a key role in strategic planning and execution to help grow the company to a $30 million revenue target within the next 5 years.