Plumbing Service Technician Level 2
Posted
Position Title: Plumbing Service Technician Level 2
Department: Plumbing
Reports to: Greg Kowatch
Employment Status: Full-Time
FLSA Status: Nonexempt
Position Summary
The Plumbing Service Technician Level 2 is a highly skilled residential plumbing professional responsible for diagnosing, repairing, installing, and replacing complex plumbing systems while providing exceptional customer service. This technician performs advanced diagnostics, manages all installations, mentors junior technicians, and serves as a technical resource for the plumbing team.
Department: Plumbing
Reports to: Greg Kowatch
Employment Status: Full-Time
FLSA Status: Nonexempt
Position Summary
The Plumbing Service Technician Level 2 is a highly skilled residential plumbing professional responsible for diagnosing, repairing, installing, and replacing complex plumbing systems while providing exceptional customer service. This technician performs advanced diagnostics, manages all installations, mentors junior technicians, and serves as a technical resource for the plumbing team.
Level 2 technicians are expected to independently complete virtually all residential plumbing service calls, consistently deliver high-quality workmanship, maintain excellent customer satisfaction, contribute to the overall success of the department through leadership, technical expertise, and coaching.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Diagnose and repair complex residential plumbing systems.
- Perform advanced troubleshooting of water, drain, gas, and sewer systems.
- Install and replace all residential plumbing fixtures and equipment.
- Perform major plumbing repairs and system replacements.
- Install and service traditional and tankless water heaters.
- Install water treatment and filtration systems.
- Perform sewer spot repairs and water service replacements.
- Complete whole-home re-pipes with other technicians
- Install gas piping for residential appliances.
- Build accurate repair and replacement estimates.
- Present Good / Better / Best solutions to homeowners.
- Educate customers on repair options and long-term system reliability.
- Mentor Level 1 technicians, lead by example, identify training opportunities.
- Assist management with technical training.
- Maintain a clean, organized, fully stocked service vehicle.
- Create and maintain a compelling customer experience.
- Safety: Plays a crucial role in preventing workplace injuries by following safety guidelines, using equipment correctly. Reports any unsafe conditions or actions to management immediately.
- Other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- 5+ years of residential plumbing experience.
- Proven plumbing diagnostic ability.
- Strong understanding of residential plumbing codes.
- Strong customer communication skills.
- Valid driver’s license with clean driving record.
- Ability to safely operate company vehicle.
- Ability to use mobile technology and Service Titan software (or similar).
- Ability to work independently and efficiently.
- Ability to lift equipment and work in residential environments.
- Must be able to pass a background check.
- Must be drug-free and able to pass new hire and random drug screenings.
- Demonstrate the willingness to invest in tools used in the installation of plumbing equipment.
Preferred Qualifications
- Florida plumbing experience
- ServiceTitan experience
- Tankless water heater experience
- Drain cleaning experience
- Camera inspection experience
- Water filtration experience
- Leadership or mentoring experience
- Experience in residential service plumbing environment
Physical Demands and Work Environment
- Typical work week is Monday to Friday, 8am to 5pm, with potential for overtime and on-call requirements.
- Must embrace and be comfortable with our Mission statement: To comfort all in such a way that: (1) they are compelled to tell others about their experience, and (2) it honors the Great Comforter, Jesus Christ.
- We expect and encourage all Tri County employees to have a growth and improving mindset. This means they believe they can improve whatever they’re doing with effort.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
- Varying work conditions exist with this position: Uncontrolled environments include Highways/Roadways used with company vehicles, Personal and Business Property owned by customers including various and intrinsic hazards, exposure to Weather Conditions, including heat, humidity, cold, rain, lightening and winds. Controlled Environments include the TCA Shops/Offices/Warehouses, which are maintained in a safe manner.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable