Plumbing Superviser

Plumbing Supervisor

Location: Shreveport, LA
Company: American Leak Detection of Shreveport

About Us

We are a growing plumbing and leak detection company focused on high-quality work, efficiency, and customer satisfaction. With multiple trucks on the road, we’re looking for a leader who can not only manage a team—but also produce revenue, improve performance, and help scale operations.

Position Overview

We are seeking a hands-on Plumbing Supervisor who leads from the front. This role is responsible for managing technicians, overseeing job quality, and actively contributing to revenue through fieldwork, high-level diagnostics, and closing larger or more complex jobs.

This is not a desk-only position—you will be in the field, coaching, troubleshooting, and driving results.

Key Responsibilities

Revenue & Production

• Perform advanced plumbing and leak detection work

• Assist techs on high-value or complex jobs

• Help close and upsell larger jobs when opportunities arise

Team Leadership

• Supervise, train, and mentor plumbing technicians

• Ride along with techs to improve performance and sales skills

• Hold team members accountable for productivity and quality

• Assist in hiring and onboarding new technicians

Operations Management

• Dispatch and adjust schedules to maximize efficiency

• Monitor job progress and ensure deadlines are met

• Reduce callbacks through quality control and training

• Work closely with office staff to keep operations smooth

Quality & Customer Experience

• Ensure all work meets company standards and code requirements

• Handle escalated customer concerns professionally

• Maintain strong communication with customers on complex jobs

Performance Tracking

• Being aware of KPIs such as:

• Revenue per truck

• Average ticket

• Callback rate

• Job completion times

• Identify areas for improvement and implement solutions

Qualifications

• 5+ years of plumbing experience (service and/or leak detection preferred)

• Proven leadership or foreman experience

• Strong diagnostic and troubleshooting skills

• Ability to train and develop technicians

• Experience with flat-rate pricing and upselling is a plus

• Valid driver’s license

What We’re Looking For

• A leader who takes ownership and drives results

• Someone who can balance production + management

• Strong communicator with both customers and team members

• Profit-minded and performance-driven

Compensation & Benefits

• Competitive base pay + performance incentives/bonuses

• Health insurance

• Dental insurance

• 401(k) retirement plan

• Company vehicle

• Paid time off

Why Join Us

• Opportunity to grow with a scaling company

• Leadership role with real impact

• Performance-based earning potential

• Strong team environment focused on winning