Plumbing Service Technician
Base Hourly Rate Plus Commission!
Sign-on bonus may be available for highly experienced, senior-level candidates.
Job Summary
The Plumbing Service Technician is responsible for delivering high-quality residential and light commercial plumbing services, including diagnostics, repair, and installation. This role combines strong technical skills with excellent customer service and sales execution. Technicians are expected to accurately diagnose issues, clearly present solutions, and complete work efficiently while ensuring a positive customer experience.
The ideal candidate is comfortable using ServiceTitan for job management, estimating, invoicing, and payment collection, and takes pride in professional workmanship, safety, and customer satisfaction.
Key Responsibilities include but are not limited to:
- Diagnose and resolve plumbing issues in residential and light commercial settings.
- Perform plumbing repairs, replacements, and installations in accordance with code and company standards.
- Conduct thorough system evaluations and present repair and replacement options to customers.
- Deliver excellent customer service and communicate clearly and professionally with homeowners.
- Sell recommended services, repairs, and system upgrades using approved pricing and sales processes.
- Accurately document jobs, estimates, photos, and notes in Service Titan.
- Collect payments and process financial transactions accurately and professionally.
- Maintain a clean, organized, and well-stocked service vehicle, tools, and parts inventory.
- Follow all safety procedures, company policies, and applicable plumbing codes.