PM Housekeeping Supervisor

Position Summary

Responsible for assisting in the operations and efficiency of the Housekeeping Department. This position will deliver a positive guest experiences by overseeing, as well as working alongside a team of Housekeepers/Public Area Attendants to maintain the cleanliness and maintenance of all public areas and restrooms in the Hotel

Duties & Responsibilities

• Assist in the implementation of the operating policies and procedures for the Housekeeping Department.
• In collaboration with the Guest Experience Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.
• Observe and report daily facility conditions and situations to the Guest Experience Manager.
• Assist in the development and implementation of staff scheduling for the Housekeeping Department to ensure efficient and appropriate coverage.
• Ensure all staff receive their allocated break and ensure daily coverage.
• Ensure the facility is clean, safe and presented to the highest of standards.
• Lead the Housekeeping Team to deliver unique and memorable experiences to guests.
• Monitor and manage the Housekeeping Team to ensure cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.
• Monitor and manage the replenishment of guest restroom amenities.
• Train and assist the Housekeeping Team to operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
• Monitor and maintain the supply inventory.
• Monitor daily housekeeping tasks such as dusting, polishing and cleaning signage, windows, acrylic and carpets.
• Ensure trash cans and sanitary receptacles are emptied regularly.
• Assist in the implementation of department training programs to achieve the best guest experience.
• Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
• Attend training programs to achieve the best guest experience.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist other departments as required.
• Other duties as may be assigned by the Guest Experience Manager from time to time.