PMO_IT

Role Objective The PMO Manager will serve as the operational and governance backbone of project delivery within a high-volume Managed Services environment, leading a hybrid team of Project Coordinators, Planners, and Managers to ensure the successful execution of 300+ annual projectsincluding school infrastructure setups, technology deployments, and platform migrationswhile maintaining strict compliance with standardized project frameworks. The role bridges US-based onsite teams and the India-based delivery hub, ensuring structured governance, execution discipline, and delivery excellence across a global hybrid model. As PMO Manager, you will build and operate a mature Project Management Office supporting service desk, help desk, SOC, NOC, procurement, infrastructure, and transformation initiatives, managing a large-scale, multi-stream portfolio for 70+ clients across 250+ locations, with consistent focus on clarity, structure, governance, and operational excellence.

Core Competencies: Portfolio governance, Program leadership, Process architecture, Risk and dependency management, Delivery transformation, Stakeholder management, Data-driven decision making, Cross-cultural leadership

Key Responsibilities PMO Governance & Compliance

• Establish, maintain, and enforce standardized project management methodologies, templates, workflows, and governance frameworks.

• Ensure strict compliance with project lifecycle standards, approvals, documentation, risk management, and change control processes.

• Drive governance across service lines including Project Delivery, SOC, NOC, Service Desk, and Procurement teams.

Portfolio & Program Management

• Own and govern a portfolio of 300+ projects annually.

• Proactively track, follow up, and resolve stale, delayed, or at-risk projects.

• Maintain centralized visibility across all active project streams.

Project Planning Excellence Oversee all project templates and planning structures including: Work Breakdown Structures (WBS), Predecessor/successor task logic, Critical path management, Milestone planning, Risk and dependency mapping, Scheduling and sequencing frameworks

Resource & Capacity Management

• Strategically allocate and optimize 170+ shared resources across US onsite teams and India offshore teams.

• Balance utilization, delivery velocity, cost efficiency, and workforce sustainability.

• Build structured capacity planning and workforce forecasting models.

Team Leadership Lead, mentor, and develop a team of:

• Project Coordinators, Project Planners, Project Managers (India & US) • Build a culture of accountability, ownership, delivery excellence, and continuous improvement.

Cross-Border Delivery Integration Act as the central liaison between:

• US field engineers and client-facing teams, Navi Mumbai delivery hub, Vendors and OEM partners, Procurement and logistics teams

Performance Reporting & Dashboards Design and maintain executive-level dashboards and KPI frameworks for:

• Project health and delivery performance, Portfolio status, Resource utilization, Budget and cost variance, Risk exposure, Client onboarding success metrics.

Experience:

• 8-12+ years in Project / Program / Portfolio Management • Strong experience within IT Managed Services (MSP), Global Delivery, or Professional Services environments

• Proven ability to manage high-volume, multi-stream project portfolios