PMO Portfolio Leader- Call Center

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The PMO portfolio manager is responsible for identifying, evaluating, and prioritizing a range of programs, projects, and other work within the portfolio with the goal of allocating resources to the activities that will generate the highest business value. The portfolio manager also provides advice, assistance, and leadership to improve the quality of project result. He/she may also manage one or more unrelated projects within agreed parameters of cost, times, and quality to meet identified business needs. Typically, such assignments would be of lower priority than the main portfolio management duties, perhaps undertaken to cover a resourcing gap.

Experience

• Hands-on experience in project/portfolio resource planning, reporting, prioritization, and budgeting
• Has proven project management and leadership skills and a good knowledge of business analysis
• Understands the organization’s policy framework, management structures, and reporting procedures for all aspects of project and program management
• Has proven experience in Contact Center and Communications outsourcing services, Transactional or Business Process Outsourcing.
• Desired but not required to have experience in managing Outbound communications.

Key Responsibilities

Portfolio Management Tasks

• Lead the strategic vision, execution, maintenance, and quality assurance for projects and programs within the portfolio
• Create project business cases, identifying the business impact, the probability of satisfying business needs, the anticipated business benefits, and the risks and consequences of failure
• Build and maintain a comprehensive milestone plan for the portfolio, based on the current plans of each constituent project or program
• Monitor overall progress of the portfolio, with particular focus on budgets, key milestones, resources, and dependencies
• Develop and maintain strategic plans for the staff involved
• Monitor staff deployment to ensure individuals are effectively contributing to the organization while developing skills and gaining experience
• Report progress of the portfolio to senior management with specific emphasis on business objectives delivery, efficient resource deployment, effective risk and issue management, portfolio volatility with respect to scope and quality changes, and process improvements
• Contribute extensively to the annual planning and budgetary process for the function

Consultancy Tasks

• Work with key business stakeholders to oversee and prioritize business work requests and resolve business partners’ concerns
• Measure, review, and audit projects and program management to ensure conformance to organization standards
• Identify and plan systematic corrective action to reduce errors and improve the quality of the projects through root cause examination
• Identify improvement opportunities and recommend strategic steps to capitalize on opportunities that will have a significant effect on profit and/or operational effectiveness for the whole organization
• Direct and lead significant improvement programs, taking responsibility for the quality and appropriateness of the work performed
• Ensure new methods and tools are adopted by end users
• Take part in professional activities outside the organization
• Exhibits strategic management skills at the highest levels and in a wide variety of contexts
• Builds and sustains effective relationships at all levels, particularly with business partners
• Excellent interpersonal, planning, communication, and presentation skills
• Able to understand, explain, and present complex technical ideas to both technical and non-technical audiences at all levels in a persuasive and convincing manner
• Able to analyze and explain the risks involved in using, or not using, solutions to business or organizational problems

Education Requirements

• Bachelor’s degree required
• Master’s degree preferred but not required
• PMP/PMI certification for Portfolio Managers preferred but not required

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

The Colorado Equal Pay for Equal Work Act requires employers to disclose the following information. If the successful applicant will be required to perform work from a physical site outside Colorado, the following information may not apply. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.