PMO & Program Coordinator
Summary
Owns JIRA governance, cross-team release coordination, and project operations for a government-facing program, ensuring compliance, traceability, and smooth delivery across external stakeholders.
Role summary
We are hiring a PMO & Program Coordinator to own JIRA governance, cross-team release coordination, and project operations across the program. This role is distinct from our Scrum Master, who owns squad-level Agile ceremonies and sprint execution — the PMO & Program Coordinator instead focuses on program-wide tooling governance, coordinating releases with external stakeholders, and keeping the operational mechanics of running the program (access, onboarding, reporting) running smoothly.
Key responsibilities
1. JIRA administration & governance
Monitor workflow transitions and mandatory fields; correct and coach team members on compliance and best practice
Configure custom fields and automations, including SHIP-HATS service requests
Perform bulk data imports and data cleanup in JIRA
Maintain traceability between tender stories and implementation stories
Produce Agile delivery reporting from JIRA per release
2. Cross-team release coordination
Coordinate with SimplifyNext, customers, and external reviewers, supporters, and approvers to prepare and approve the release deliverables documentation set
Track and follow up on action items, dependencies, approvals, and status reporting
Provide day-to-day support to all parties involved in the release process
Coordinate with relevant parties, and vendor teams to secure sign-off on the IRF checklist
Follow up on blockers, collate sign-off evidence, and prepare summary decks for stakeholders
3. Project operations & governance
Manage resource onboarding and offboarding, including TechPass, account provisioning, and SEED set-up coaching and troubleshooting
Prepare, submit, and follow up on Access Control Matrix (ACM) requests across environments, including Atlassian and JEM access
Track leave and consolidate monthly timesheets with vendor teams
Coordinate project presentation materials and track resulting action items
What this role does not cover
Squad-level Agile ceremonies and sprint execution (sprint/SIT/UAT dashboard set-up, opening/closing sprints, daily squad delivery tracking, and fielding BCA queries on squad operating practice)
About you
2–5 years' experience in a PMO or program coordination role
Hands-on JIRA administration experience — workflows, custom fields, automation rules, bulk data operations
Comfortable coordinating across multiple external stakeholders (government/vendor environments a plus) and driving items to closure without direct authority
Strong document and reporting discipline — able to produce clean status decks and traceability records under deadline pressure
Experience with access/account provisioning processes and vendor administration (timesheets, onboarding) is a plus
Excellent written communication and stakeholder management skills
Nice to have
Prior experience supporting multi-squad or multi-workstream programs
Familiarity with government/public-sector delivery governance (IRF checklists, ACM processes)
JIRA/Atlassian certification (e.g. Certified JIRA Administrator)