Poker Floor Lead

· Demonstrate a positive attitude to all guests and team members by initiating sincere contact.

· Protects and controls floor operations and gaming standards.

· Exhibit a personal leadership style that reflects professional excellence and integrity.

· Observes game, players, and dealers, to ensure accuracy of the game and game protection.

· Enthusiastically seek opportunities to inform guests and team members about special promotions, upcoming events and services.

· Maintains a thorough knowledge and understanding of local jurisdiction gaming laws (Federal, State, Compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.

· Maintains a professional departmental, company and community reputation to all guests and team members.

· Maintains knowledge of and promotes departmental and property-wide promotions through Flight Checks and communications standards.

· Enforce performance standards, policies and procedures relating to poker games, ensuring compliance with the Gaming Commission regulations.

· Actively seek to provide support to dealers by using positive reinforcement, including precise evaluation and explanation of any work related performance issues.

· Creates an atmosphere of Fun, Integrity, Respect, Service, and teamwork for all team members and casino guests at all times.

· Uses A.C.T. standards at all times while maintaining a professional, friendly, and courteous atmosphere.

· Work within the operational systems set by the Director of Specialty Games to ensure operational consistency.

· Provides day to day direction and coaching, and escalates formal corrective action to the Director of Specialty Games

· Assumes Lead responsibility for the poker bank, keys, tournament chips, and card inventory.

· Ensures that all games move at an appropriate pace.

· Reviews staffing levels and make appropriate adjustments to handle business levels and anticipated levels throughout the shift.

· Creates and sustain a fair and equitable dealer rotation.

· Answers the phone and assist guests with their needs.

· Makes decisions on the game based on the facts and surrounding circumstances while interpreting rules in a manner in keeping with the principles of fairness and the traditions of poker.

· Maintains accurate seating on the tables.

· Assist dealers by providing dealer fills, color ups, card changes and all other floor calls

· Prepares and complete all daily paperwork while reviewing for accuracy.

· Maintains all departmental records and logs.

· Verify and approve daily payroll sign in sheets.

· Complete an even exchange prior to the end of shift to ensure that the incoming shift has an adequate supply of chips.

· Ensure that the presentation of the poker room is clean and in order throughout the shift.

· Promotes positive guest relations providing a good gaming experience by answering questions, resolving disputes, locating additional staff, comping in accordance with approved limits, procedures, player card reprints, etc.

· Encourages rated play and creates new player accounts as needed.

· Understands poker accounting procedures and administrative tasks, i.e., even exchanges, dealer rotations, promotional payouts, and special event paperwork.

· Follows all Title 31 and internal control requirements as assigned.

· Performs all other duties as assigned.

· High school diploma or GED required.

· Basic math, cash handling, and strong communication skills.

· Prior documented experience dealing poker or passing an audition is required.

· Prior Lead or Supervisory experience preferred.

· General knowledge of poker rules is required.

· Must be at least 21 years of age.

· Ability to obtain and maintain a gaming license.

· Ability to pass background checks as required by the Gaming Commission.