Poker Operations Associate
You oversee the day-to-day on-site customer experience across North American poker platforms. You configure and deploy games and promotions, adjust tournament guarantees, optimize offerings, coordinate visual assets and merchandising, report performance, handle escalations, and monitor industry and competitor developments.
Responsibilities
- Configure and deploy poker games and promotions
- Set and adjust tournament guarantees using historical and forecasted results
- Recommend changes to poker offerings for North American markets
- Create requested games and promotional configurations
- Coordinate visual asset delivery and merchandising refreshes
- Provide performance reports to management
- Handle poker and software or technical issue escalations
- Monitor industry news, competitor activity, and poker developments
Requirements
- 2+ years of experience in gaming, operations, or analytics
- Bachelor's degree or equivalent
- Exhaustive knowledge of poker and game theory basics
- Experience with regulated North American poker apps and software
- Significant online poker experience
- Excellent communication skills
- Exceptional written communication skills
- Willingness to work long and unusual hours
- Intermediate Microsoft Word and Excel skills
- Experience interacting with complex systems
- Ability to educate internal partners about poker
- Ability to work independently
Benefits
- Health insurance
- Fertility and family planning programs
- Mental health support
- Fitness benefits
- Paid time off
- Paid sick leave
- Annual bonus
- Long-term incentive opportunities
- 401(k) with up to 5% match
- Commuter benefits
- Pet insurance
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 14 paid company holidays