Poker Room & Sportsbook Manager

LITTLE CREEK CASINO RESORT VISION AND MISSION EXPECTATIONS:

Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.

SUMMARY:

The Poker Room & Sportsbook Manager is responsible for overseeing the daily operations, financial performance, regulatory compliance, and guest experience of both the Poker Room and Sportsbook. This position provides strategic leadership to maximize profitability, ensure operational excellence, and maintain compliance with Tribal, Federal, and internal controls. The Manager fosters a positive team environment focused on guest service, accountability, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily operations of the Poker Room and Sportsbook to ensure efficient, compliant, and profitable performance.
• Hire, train, schedule, coach, and develop team members while promoting accountability and professional growth.
• Ensure exceptional guest service by maintaining a welcoming, engaging, and responsive gaming environment.
• Monitor departmental budgets, labor, and financial performance to meet revenue and profitability goals.
• Analyze revenue trends, player activity, and operational metrics to identify opportunities for growth and improved performance.
• Develop and implement promotions, tournaments, events, and other revenue-generating initiatives.
• Ensure compliance with all Tribal-State Compact requirements, gaming regulations, internal controls, and company policies.
• Collaborate with Marketing, Finance, Security, Surveillance, and other departments to support departmental goals and guest satisfaction.
• Maintain operational standards, cleanliness, and functionality of gaming equipment and systems.
• Communicate performance expectations, goals, and operational updates to team members.
• Resolve guest concerns and operational issues in a timely and professional manner.
• Support a culture of teamwork, integrity, and accountability.

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Maintain confidentiality and professionalism.
• Demonstrate cultural awareness and respect for the Squaxin Island Tribe.
• Support company mission, vision, and values.
• Demonstrate strong emotional intelligence and leadership.
• Attend and participate in required meetings and trainings.

PERSONAL COMPETENCIES

• Leadership and Team Management
• Strategic Thinking and Decision Making
• Financial and Budget Management
• Guest Service Excellence
• Integrity and Accountability

Interpersonal Skills: Treats others with courtesy, sensitivity, diplomacy, poise, and respect; gets along and interacts positively with coworkers and others. Considers and responds appropriately to the needs and feelings of different people in different situations, with advanced ability to demonstrate professionalism, maintain composure, and perform well under pressure.

Strategic Thinking and Vision: Works autonomously and independently to develop effective strategies and approaches to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; strategically organizes time, visualizes the big, long-range picture; anticipates potential threats or opportunities.

Honesty and Integrity: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Accounting: Knowledge of traditional accounting practices including accrual, obligations, and cost methods.

Decision Making: Makes timely and well-informed and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

DUTIES AND RESPONSIBILITIES:

Responsible for Internal Control and Compact compliance regarding Casino Operations and ensure compliance with regulations of the Tribal Gaming Commission.

SUPERVISORY RESPONSIBILITIES

Directly supervises Poker Room and Sportsbook team members. Provides leadership through planning, coaching, performance management, and process improvement. Supports team development by providing clear expectations, regular feedback, and opportunities for growth.