Poker Room Supervisor

Role Responsibilities:

Leads, coaches and supports table games dealers to ensure legendary customer service.
Ensures table games dealers have the training, tools and mindset to enable them as service professionals.
Leads in a way that creates continuous improvements in the guest and employee experience.
Ensures operational and game integrity.
Tracks guest play and relays all pertinent information to Manager
Resolves guest concerns in a quick, professional and efficient manner
Executes changes in table games limits to meet the customer demand and needs of the business
Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play
Maintains bank floats
Reports significant cash and cheque transactions
Verifies issuance of credit after all necessary signatures are confirmed
Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures
Presents oneself in a polished, professional and service-minded way and leads team to do the same
Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

Knowledge, Skills, & Abilities:

Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English

Education & Experience Requirements:

High school diploma or GED is required- College Degree preferred
1-2 years supervisory experience
Excellent employee and customer service skills are essential
Must be able to perform basic math quickly
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Well-developed interpersonal skills
Must enjoy entertaining and communicating with the public
Excellent math skills and the ability to multi-task
Must possess and demonstrate a genuine desire to serve the public
Must have a professional appearance and be team player.
Must have broad knowledge of casino rules, regulations, and procedures, including good game security.
Must be 21 years of age.

License Requirements:

See also