Poker Supervisor
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Summary
Oversees daily poker room operations, ensuring smooth gameplay, regulatory compliance, and high-quality guest service while managing dealers and resolving disputes.
Job Summary:
The Poker Room Supervisor oversees the operation and management of Poker games within the casino, ensuring smooth gameplay, adherence to gaming regulations, and superior guest service. This role requires a strong understanding of gaming procedures, leadership skills, and the ability to handle guest concerns while maintaining security and efficiency in the Poker Room.
Supervisory Responsibilities:
- Yes, supervise Poker Dealers.
Available Shift:
- Swing Shift
Duties/Responsibilities:
- Maintains game security and always protects company assets.
- Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
- Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
- Manages staffing levels according to volume of business.
- Enforces all poker procedures and policies.
- Prepares necessary shift and other reports.
- Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
- Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board regulations and guidelines.
- Performs all other duties as assigned.
Knowledge, Skills, and Abilities:
- Knowledge of poker procedures, game protection, regulations, and training requirements.
- Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
- Must possess excellent customer relations and communication skills. .
- Ability to obtain and maintain all necessary licensing.
- Frequently required to meet deadlines.
- Able to interact with others while maintaining a positive and courteous demeanor.
- Must have full working knowledge of the BRAVO system.
- Must have knowledge of Tournaments, structures, and payouts through Bravo.
- Available to work flexible shifts, weekends, and holidays
Minimum Education and Experience Requirements:
- Must be 21 years of age or older.
- Two or more years of related experience.
- High school diploma or general education degree (GED)
Certifications, Licenses, and/or Registrations:
- Able to obtain and retain gaming license/registration as required by jurisdiction(s).
Physical Requirements
- Must be able to identify colors.
- Must occasionally lift up to 25 pounds.
- Regularly required to stand for extended periods of time, see, walk, talk, and hear; use hands to, handle, or feel and reach with hands and arms.
- Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.