Police Dispatcher

Status: Full-time

Hourly Rate: $24.84 hourly

Full benefits package includes: MO Lagers Pension, medical, dental, life insurance, long-term disability and various voluntary benefit plans

General Purpose of Position

This is specialized work in receiving and dispatching information in the Police Communications Division.

Major Duties and Responsibilities

• Deals tactfully and courteously with the public and city employees.
• Works rotating shifts, including weekends. Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.
• Dispatches police and other response vehicles for emergencies; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns such as the fire department in the event of an emergency situation; ensures the presence of reserve units by contacting personnel designated for call-back; relays information as required.
• Records data into the computer system regarding radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as traffic lights out and streets closed and keeps emergency personnel informed.
• Maintains dispatch center work area and equipment in clean and working order.
• Operates radios as needed and assists in radio communications; operates base radio as required. Sends and receives computer messages.
• Operates listed tools and equipment as required.
• Composes, types, and edits correspondence, reports, memoranda, and other material requiring judgement as to content, accuracy, and completeness.
• Inputs data to standard office and department forms, both manual and automated; makes simple posting to various reports; compiles and tabulates data.
• Maintains dispatch documents and records for dissemination.
• Operates a telephone switchboard.
• Monitors individuals in holding cells for proper conduct, safety, and medical or other needs.
• Assists in training new employees
• Performs other duties as directed