POLICE SERVICE REPRESENTATIVE (PSR)

JOB SUMMARY

This position performs responsible clerical functions under the direct supervision of the support services division Sergeant. The position is responsible for retrieving police reports; processing citations; verifying, retrieving, entering and changing information stored on GCIC; dispersing information to police personnel and citizens; and entering and retrieving information on the in-house computer system.

ESSENTIAL JOB FUNCTIONS:

• Processes citations, checks computer records, and files records generated by the department.
• Teletypes police messages to and from other agencies.
• Performs duties at the front desk including operating the telephone switchboard, assisting citizens, and bonding people out of jail.
• Assists general public in obtaining reports and information and collects money for various services.
• Answers phones and takes messages for officers.
• Verifies all information stored on GCIC by monitoring validation reports from GCIC, completes form letters on each entry, and writes supplemental report to upgrade information; verifies GCIC/NCIC entries.
• Runs suspended and revoked licenses taken by officers through GCIC for status, completes forms and makes copies of reports and licenses, mails original to state and files copies.
• Conducts criminal history checks as needed to process case files and other requests
• Monitors internal security system.
• Deliver and process mail correspondence
• Escort uncleared personnel and vendors within the Public Safety Building.
• Performs other related duties as required or assigned.