Policy & Procedure Enhancement Manager

Policy & Procedure Enhancement Manager

A reputable China-based Bank in Hong Kong is looking for a high-calibre manager to establish & ensure the effectiveness and efficiency of policies & procedures of Personal Banking Department.

Responsibilities

§ Establish and ensure policies and procedures are in line with the overall business strategic goals, particularly optimize the retention of existing customers

§ Assist in liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in service delivery

§ Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness

§ Provide support on UAT in respect of systems of the retail banking business

§ Deliver training to end users for the updated policies, procedures or system

Requirements

§ University graduate in Economics, Finance or related discipline

§ Minimum 5 years retail banking experience

§ Good Knowledge of retail banking practices, operation system and procedure

§ Good project management, organizational and analytic skills

§ Self-motivation with good interpersonal and communication skills

§ Proficient in MS Office applications and Chinese Word Processing

§ Fluent spoken and written English, Chinese and Mandarin

Interested parties please send your resume in word format with current & expected salary and notice period to ada@hkjobc.com. For details, please feel free to contact Ada at 9710 9507.