Pool and Beach Bartender

SUMMARY

The Bartender is responsible for creating exceptional beverage experiences for guests across all resort outlets, including bars, pool and beach areas, restaurants, and in-room dining. This role combines technical beverage knowledge, creativity, and anticipatory service to ensure guests enjoy perfectly crafted drinks with attentive, Forbes Five-Star service. Bartenders also maintain bar organization, cleanliness, and compliance with safety and liquor regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Engagement & Experience

• Greet guests warmly and provide a polished, professional experience at the bar.
• Offer personalized beverage recommendations, including cocktails, spirits, wine, beer, and non-alcoholic options.
• Prepare and serve beverages according to standardized recipes, presentation guidelines, and guest preferences.
• Anticipate guest needs, maintaining attentiveness to orders, refills, and special requests.
• Handle guest concerns promptly, following Forbes-aligned service protocols to ensure satisfaction.
• Maintain positive guest relations, ensuring a friendly, welcoming atmosphere throughout the shift.

Operational & Bar Management

• Set up, organize, and maintain the bar station, including glassware, garnishes, and beverage inventory.
• Ensure all bar equipment is properly maintained and used safely, including POS systems, blenders, ice machines, and refrigeration units.
• Monitor beverage stock levels, prepare daily requisitions, and communicate shortages to management.
• Adhere strictly to all state and resort liquor regulations, including serving to guests responsibly.
• Maintain cleanliness and organization of bar areas, back-of-bar storage, and guest-facing stations.
• Support opening and closing bar procedures, including cash-out, reconciliation, and prep for next shift.

Training & Standards

• Maintain complete knowledge of bar menus, daily specials, signature cocktails, and beverage offerings.
• Participate in pre-shift briefings, tastings, and ongoing training sessions.
• Uphold Forbes-aligned grooming, uniform, and presentation standards consistently.
• Train and mentor junior bartending staff in service etiquette, recipes, and efficiency as needed.

Communication & Collaboration

• Communicate effectively with servers, hosts, management, and other departments to ensure smooth guest flow and timely service.
• Relay VIP requests, special occasions, or guest preferences to the appropriate team members for follow-up.