Pool and Beach Server

SUMMARY:

The Server provides refined, engaging, and anticipatory service across the resort’s dining outlets — including restaurant, pool, beach, and special event areas. This role delivers Forbes Five-Star–aligned guest experiences through expert product knowledge, attentive service, and graceful presentation. The Server ensures every guest interaction reflects the resort’s culture of genuine hospitality and professionalism while maintaining efficiency, cleanliness, and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides warm, professional, and anticipatory service in accordance with Forbes and resort standards.
• Greets guests promptly, presents menus, and guides them through food and beverage selections with confidence and enthusiasm.
• Possesses extensive knowledge of menu items, ingredients, allergens, wines, and cocktails to personalize recommendations and maximize sales opportunities.
• Takes, inputs, and confirms guest orders accurately using the POS system; verifies modifications and special requests with the kitchen and bar.
• Delivers food and beverages promptly and ensures correct presentation, temperature, and timing.
• Performs quality checks to confirm guest satisfaction throughout each stage of service, resolving concerns gracefully and proactively.
• Sets up, maintains, and breaks down side stations, service areas, and buffet setups according to daily outlet requirements.
• Performs opening, closing and weekly duties assigned.
• Ensures all serviceware, glassware, and silverware are spotless, polished, and properly aligned.
• Follows billing, and check procedures accurately and efficiently.
• Collaborates with the Server Assistant team to ensure smooth pacing and table turnover while maintaining service flow and attention to detail.
• Keeps pool, beach, and outdoor service areas organized, clean, and inviting — including furniture arrangement, table setup, and towel presentation in accordance with resort standards.
• Ensures compliance with towel and equipment inventory procedures; reports shortages or maintenance needs promptly.
• Participates in daily pre-shift briefings and ongoing training sessions to stay current on Forbes expectations, safety, and product updates.
• Adheres to opening, closing, and side work procedures to ensure readiness for service.
• Demonstrates sustainability awareness in daily operations (waste reduction, recycling, energy mindfulness).
• Performs additional duties as assigned to support the overall success of the Food & Beverage division.