Pool and Beach Supervisor | Playa Largo Resort & Spa
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Observes and patrols pool enforcing safety regulations.
- Greet all guests upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations, even the unexpressed.
- Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
- Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
- Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
- Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
- Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
- Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area
Other duties as assigned
Operations Leadership:
- Supervise daily pool and beach operations, ensuring smooth opening, peak service, and closing procedures.
- Monitor cleanliness, organization, and presentation of all pool and beach areas.
- Ensure all operational standards, safety procedures, and service protocols are consistently followed.
- Coordinate with Food & Beverage, Recreation, Engineering, and Housekeeping departments to maintain service excellence.
Monitor weather conditions and implement operational adjustments as necessary.
Team Leadership:
Provide day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and other support staff to ensure exceptional guest service and operational efficiency.
Conduct daily pre-shift meetings to communicate operational priorities, service expectations, safety reminders, and departmental updates.
Coordinate daily shift assignments, break coverage, and ensure adequate team coverage throughout the shift. Communicate staffing concerns or operational needs to management as appropriate.
Train and mentor team members on service standards, safety procedures, guest engagement, and departmental policies and procedures.
Monitor employee performance, reinforce company standards, and address routine operational and service issues in a timely manner.
Observe employee performance and identify coaching, counseling, and development opportunities. Provide recommendations to management regarding employee performance, recognition, corrective action, and development needs.
Support management in fostering a positive, productive work environment by promoting teamwork, accountability, professionalism, and consistent service standards.
- Experience in hospitality or customer service
- Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
- High school graduate or equivalent.
- Previous guest relations and/or training.
- Ability to work outdoors in the elements.