Pool Attendant/Server
Description
Essential Responsibilities:
Member Experience & Hospitality:
- Deliver warm, professional, and personalized service to members and guests.
- Greet members by name whenever possible and anticipate their needs.
- Create a welcoming atmosphere that reflects the club's service standards.
- Respond promptly and professionally to member requests and concerns.
- Maintain a positive, polished, and professional appearance at all times.
- Set up, organize, and maintain the pool deck before opening.
- Arrange, clean, and sanitize lounge chairs, umbrellas, tables, and pool furniture throughout the day.
- Manage towel inventory, distribution, collection, and laundering procedures.
- Coordinate and oversee lounge chair reservations according to club policy.
- Keep the pool deck clean by removing towels, trash, dishes, and debris throughout the shift.
- Ensure all pool amenities remain stocked and presentable.
- Provide attentive poolside food and beverage service.
- Accurately enter orders into the club's Point of Sale (POS) system.
- Operate within a cashless club environment, charging all purchases directly to member accounts.
- Deliver food and beverages promptly while maintaining presentation standards.
- Monitor member satisfaction throughout the dining experience.
- Assist with opening, closing, and side work for pool food service.
- Follow all food handling, sanitation, and health department regulations.
- Maintain cleanliness of service stations and beverage areas.
- Ensure food is delivered safely and at appropriate temperatures.
- Practice proper handwashing, sanitation, and cross-contamination prevention.
- Report any food safety concerns immediately.
- Maintain a safe pool environment by monitoring general pool deck conditions.
- Enforce club policies respectfully and professionally.
- Immediately report hazards, spills, damaged equipment, or unsafe conditions.
- Assist during emergencies following club emergency procedures.
- Administer basic first aid when appropriate and summon emergency assistance when necessary.
- Previous hospitality, restaurant, resort, country club, or pool service experience preferred.
- Excellent customer service and communication skills.
- Friendly, outgoing, and team-oriented personality.
- Ability to multitask in a fast-paced environment.
- Comfortable working outdoors in varying weather conditions.
- Ability to stand and walk for extended periods.
- Ability to lift up to 40 pounds.
- Flexible schedule including weekends, holidays, and evenings as needed.
- Current CPR Certification
- Current First Aid Certification
- Food Handler Certification (or ability to obtain upon hire)
- Experience with POS systems.
- Luxury hospitality or private club experience.
- Knowledge of food and beverage service standards.
- Strong attention to cleanliness and detail.
- Ability to anticipate member needs before being asked.
- Professional conflict resolution skills.
- Healthcare Benefits – Medical (if determined by the ACA measurement).
- Retirement Benefits – 401(k) with employer match (19 years of age and older).