Pool & Fitness - Pool & Fitness Manager
Description
Responsible for the leadership, daily operation, service standards, financial performance, safety, maintenance coordination, and overall guest experience of the Halekulani and Halepuna Waikiki’s pool and fitness operations. The Pool & Fitness Manager creates a relaxing, engaging, authentic, safe, well-maintained, and seamless pool experience by championing the consistent execution and integration of Forbes Travel Guide Five-Star standards across all departmental operations, ensuring alignment with the property’s service philosophy and commitment to excellence. Key priorities include consistent service delivery, revenue generation, team development and inter-departmental coordination, while ensuring adherence to all hotel brand standards and applicable health, safety, sanitation, and local regulatory requirements.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Pool & Fitness Operations & Guest Experience:
Champion the consistent execution and integration of Forbes Travel Guide Five-Star standards across all departmental operations, ensuring alignment with the property’s service philosophy and commitment to excellence.
Lead and participate in ongoing Forbes training, education, and service-standard reinforcement; monitor departmental performance, identify opportunities for refinement, and drive the achievement of established Forbes Travel Guide goals and evaluation benchmarks to continuously elevate the guest experience and sustain the property’s distinguished standards of service.
Direct pool, fitness, and guest-facing outdoor operations to deliver an exceptional guest experience. Ensure guests receive poolside and beach towel services and passed amenities throughout the day. Support Food & Beverage operations and the surf program.
Monitor guest satisfaction, identify opportunities for continuous improvement, and lead effective service recovery by responding to guest needs and resolving concerns.
Oversee daily pool and fitness center operations, including opening and closing procedures.
Develop and implement pool and fitness programs and activities.
Maintain effective communication and collaboration with Laundry, Food & Beverage, Front Office, Housekeeping, Engineering, and other departments.
Provide visible leadership and oversight throughout assigned shifts.
Administration & Safety
Manage departmental budgets, labor planning, payroll, operational expenses, forecasting, and financial performance to achieve business objectives.
Ensure compliance with all safety, health, sanitation, environmental, and regulatory standards while maintaining a strong focus on guest and team member wellbeing.
Ensure compliance with state public health requirements and local pool regulations and maintain required logs and records.
Enforce pool rules, safety policies, and emergency action plans.
Monitor weather conditions and make operational decisions during inclement weather events, remaining on-site and available to guests and team members to ensure their safety.
Respond to emergencies and incidents, and complete required documentation and reporting.
Team Leadership & Development
Recruit and inspire a high-performing team, fostering hospitality, accountability, teamwork, and service excellence. Coach, motivate, and schedule team members to meet business and service needs. Build and maintain a positive, collaborative team environment.
Monitor team performance, cleanliness, productivity, timeliness, and accuracy throughout each shift. Monitor service flow and maintain consistent pool service standards.
Provide hands-on operational support during high-volume periods, staffing challenges, special events, and other business needs.
Train and develop team members in service standards, product knowledge, POS procedures, and guest service.
Address performance concerns through coaching and counseling, complete required documentation, and hold team members accountable for established service and operational standards.
Perform all other duties as may be required or assigned.
SUPERVISORY REQUIREMENTS
Reports To: Director of Spa & Wellness
Supervises: Pool Service Attendants, Pool Attendants, Pool Supervisor
EDUCATION/EXPERIENCE
Three (3) years of leadership experience in luxury resort, hospitality, pool/recreation, or food & beverage operations, including responsibility for daily operations, guest service, staffing, and financial oversight.
Minimum two (2) years managerial and supervisory experience leading teams
High school diploma or equivalent vocational training certificate.
Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
LICENSES/CERTIFICATIONS
CPR/First Aid certification or ability to obtain required certifications.
KNOWLEDGE, SKILLS, & ABILITIES
Ability to lead large teams and oversee multiple operational areas.
Strong knowledge of pool and fitness operations, including budget oversight, labor management, and revenue performance.
Strong leadership, communication, and guest service skills.
Experience in financial management, including budgeting, forecasting, and cost control.
Ability to anticipate guest needs, acknowledge all guests, and respond promptly to requests.
Knowledge of all hotel services and features, as well as local attractions and activities, to respond accurately to guest inquiries.
Ability to work independently without daily supervision.
Strong organizational skills, attention to detail, and ability to manage multiple tasks.
Ability to prioritize tasks and complete work within established timelines.
Ability to consistently maintain positive relationships with guests and team members.
Ability to maintain a poised, professional presence and communicate in a clear, courteous, and professional manner.
Proficiency in Microsoft products.
MENTAL DEMANDS
Ability to analyze operational information, prioritize competing guest, staffing, and service needs, and make timely decisions within established policies and procedures.
Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
Must be able to work collaboratively with other team members.
PHYSICAL DEMANDS
Activity
Over 2/3 of the time
About 2/3 of the time
About 1/3 of the time
Less than 1/3 of the time
Seldom or Never
Sitting
X
Climbing
X
Stooping, kneeling, crouching and/or crawling
X
Standing
X
Walking
X
Handling or fingering
X
Eye-hand-foot coordination
X
Use of vision
X
Activity
Less than 25 lbs
25 to 50 lbs.
More than 50 lbs.
Pushing
X
Pulling
X
Lifting
X
Carrying
X
COMMUNICATION DEMANDS
Activity
Over 2/3 of the time
About 2/3 of the time
About 1/3 of the time
Less than 1/3 of the time
Never
Talking (in-person) to co-workers
X
Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.)
X
Talking (in-person) to the public (including guests)
X
Talking on the telephone and/or video conferencing
X
Written communication to co-workers
X
Written communication to business associates (i.e. outside contractors, vendors, etc.)
X
Written communication to the public (including guests)
X
Supervising employees or monitoring services provided by outside consultants, vendors and suppliers
X
Responding to written or verbal requests from co-workers
X
Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.)
X
Responding to written or verbal requests from the public (including guests)
X
Training and/or giving verbal instructions
X
Training and/or giving written instructions
X
Receiving verbal instructions
X
Receiving written instructions
X
Reading
X
Visiting and/or working at other work sites
X
WORK ENVIRONMENT
Primarily outdoor, non-air conditioned
Occasional work in an office-setting, air-conditioned
Exposure to variable temperature and weather conditions
Exposure to low to moderate noise levels.
Work with pool and cleaning chemicals and materials
MATERIAL OR EQUIPMENT DIRECTLY USED
Computer, calculator, telephone, copy machine, fax machine, and other equipment as required.