Pool Hospitality Host (47840)

CoCo Key Hotel & Water Resort Orlando is seeking a friendly, energetic, and guest-focused Pool Hospitality Host to create an exceptional experience for guests enjoying our pool and waterpark areas.

The Pool Hospitality Host serves as a welcoming presence throughout the pool area, assisting guests with seating, amenities, food and beverage needs, and general questions while maintaining a clean, organized, and inviting environment. This position requires excellent customer service skills, strong communication, and the ability to work comfortably in a fast-paced outdoor environment.

Key Responsibilities

• Warmly welcome guests arriving at the front pool and provide a friendly first impression.
• Serve as a visible hospitality presence throughout the pool area.
• Operate the poolside beverage truck during assigned shifts.
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with recipes, service standards, and applicable laws.
• Take Food & Beverage orders accurately and efficiently.
• Process guest transactions and follow all established cash-handling and payment procedures.
• Provide knowledgeable and friendly service while answering guest questions about Food & Beverage offerings and resort amenities.
• Recommend beverages, food items, and other offerings when appropriate to enhance the guest experience and support sales.
• Monitor the pool area and proactively assist guests with their needs.
• Regularly walk and inspect the pool area to ensure tables, chairs, and surrounding areas are clean, organized, and presentable.
• Clear used dishes, cups, trash, and other items from the pool area as needed.
• Maintain cleanliness and organization of the beverage truck, equipment, service areas, and surrounding pool area.
• Restock beverages, supplies, cups, ice, condiments, and other necessary items throughout the shift.
• Communicate inventory or supply needs to management.
• Immediately report spills, damaged equipment, maintenance concerns, hazards, or other issues to the appropriate manager.
• Follow all responsible alcohol service requirements and verify identification when required.
• Monitor guest behavior and promptly communicate safety or service concerns to management, security, or the appropriate Waterpark team member.
• Work closely with Lifeguards, Waterpark Operations, Housekeeping, and other Food & Beverage team members to maintain a safe, clean, and enjoyable pool environment.
• Assist with opening and closing procedures for the beverage truck and pool area.
• Follow all company standards for sanitation, food handling, cleanliness, guest service, and appearance.
• Maintain a professional, positive, and approachable demeanor throughout the shift.
• Perform other duties as assigned by management.

Guest Experience

The Pool Hospitality Host is expected to create an energetic and welcoming poolside atmosphere by:

• Greeting guests promptly and enthusiastically.
• Anticipating guest needs and providing proactive service.
• Maintaining a clean and inviting pool environment.
• Creating positive interactions with guests and families.
• Providing quick, accurate, and friendly Food & Beverage service.
• Addressing guest questions and concerns professionally.
• Representing CoCo Key's hospitality standards at all times.