POOL: Student Hourly - Entry Level IT Technician

Job Description 100% - General Support Respond to Help Desk support requests received by phone, email, chat, and walk-in support, ensuring timely and effective service. Create, update, and document service tickets with detailed notes for tracking and resolution in the IT service management system. Assist users with account access, password resets, and common technology issues. Troubleshoot problems related to university technology services and personal devices. Troubleshoot and resolve technica…