Pool Supervisor

Position Summary:

Houston Oaks is excited to welcome a passionate individual to our team! In this role, you will play a vital part in creating memorable experiences for our Membership while nurturing a supportive and inclusive environment rooted in integrity, community, and harmony. The Pool Supervisor is responsible for the overall management and safety of the pool area food and beverage operations. This leadership role ensures a positive and secure experience for all members and guests by overseeing food and beverage operations and staff, enforcing safety rules, and maintaining a clean and well-organized environment. The Pool Supervisor is the primary point of contact for all pool-related matters and plays a key role in upholding the club's high standards of service and safety, all aimed at fostering connections and ensuring our team thrives together in a spirit of collaboration and shared purpose.

Essential Duties and Responsibilities:

• Member and Guest Relations & Communications
  • Deliver service with care and attention, always prioritizing quality and the well-being of the Members.
  • Serve as the primary point of contact for members and guests, addressing questions, concerns, or complaints in a professional and timely manner.
  • Promote a friendly and welcoming atmosphere, encouraging a positive experience for all pool patrons.
  • Communicate effectively with other departments to ensure seamless operations and a consistent level of service

• Leadership & Staff Management
  • Supervise, train, and mentor all pool staff ensuring they are proficient in their roles and adhere to all club policies.
  • Create and manage daily staff schedules to ensure adequate coverage and operational efficiency, especially during peak hours.
  • Conduct regular staff meetings and in-service training sessions to review safety protocols, emergency procedures, and customer service standards.
  • Conduct and provide constructive feedback to staff, addressing any disciplinary issues as needed.
• Safety & Operations
  • Enforce all pool rules and regulations to prevent accidents and maintain a safe environment.
  • Respond to all emergencies, administering first aid, CPR, or rescue techniques as necessary, and completing all required incident reports.
  • Oversee the daily opening and closing procedures of the pool facility, ensuring all areas are clean, organized, and secure.
  • Coordinate with the maintenance department on any necessary repairs or maintenance of the pool facility and surrounding areas.
• Adhere to all club policies and procedures.
• Any other duties, as assigned.