Pooled Account Manager

You manage relationships with mid-sized, fast-growth merchants, drive commercial growth and customer satisfaction, reduce churn, lead commercial discussions, coordinate projects, analyze account data, and provide customer feedback internally.

Responsibilities

• Collaborate with other Account Managers across multiple accounts and industries
• Ramp and grow customers
• Drive commercial growth and customer satisfaction
• Reduce customer churn
• Lead commercial discussions for joint accounts
• Meet strategic and financial targets
• Prioritize and manage short- and long-term projects
• Leverage internal support teams
• Analyze spreadsheets and discuss technical payment details
• Provide customer feedback internally

Requirements

• 1-3 years of full-time work experience in a client-facing commercial role
• Experience in account management, consulting, or payments
• Experience with complex enterprise software, technical infrastructure, or financial services is a bonus
• Full professional written and verbal proficiency in Swedish and English
• Strong time management skills
• Some domestic and international travel