[Pooling] Customer Support Representative (CSR)

Overview

We are seeking motivated Customer Support Representatives to join our growing team in Legazpi City. You’ll provide first-line support to international clients across email, phone, and live chat, ensuring each interaction is handled with professionalism, empathy, and accuracy.

Key Responsibilities

• Handle inbound and outbound customer inquiries.
  

• Provide timely, accurate, and empathetic responses to client concerns.
  

• Troubleshoot basic issues and escalate cases when necessary.
  

• Document customer interactions and resolutions in CRM systems.
  

• Collaborate with internal teams to address recurring issues and enhance processes.
  

• Meet performance targets including response times, resolution quality, and customer satisfaction.
  

Requirements

Requirements

• Excellent English communication skills (both written and verbal).
  

• Experience in a BPO or Customer Support role preferred.
  

• Strong problem-solving skills with a customer-first mindset.
  

• Ability to work AU or US shifts from our Legazpi office.
  

• Tech-savvy and comfortable using CRM tools, email platforms, and live chat applications.
  

• Able to multitask and remain calm under pressure.
  

Benefits

Why Join Us?

• Competitive salary and benefits package.
  

• Career growth and development opportunities.
  

• Supportive team culture with continuous training.
  

• Office-based role with a safe and collaborative work environment.
  

• Great Place To Work ^TM - certified workplace, 4 years in a row