Portfolio Delivery Analyst (D&I)

Eden Ritchie Recruitment are seeking an experienced Analyst – Performance to support a diverse digital and information environment, providing analysis across strategic initiatives, operational improvements, change, data, risk and business processes.

Reporting to a Lead, this role will work collaboratively with professional and operational stakeholders to support investigations, planning, testing and reporting activities. A key focus will be identifying continuous improvement opportunities, managing operational and strategic risks and developing trusted stakeholder relationships.

Key Responsibilities

• Analyse existing business processes and identify opportunities to improve efficiency, effectiveness and quality
• Support change control activities, including assessing risks, documenting changes and managing change requests
• Investigate problems across systems, processes and services and contribute to preventative and corrective solutions
• Monitor and maintain data quality through reviews and validation activities
• Support quality assurance, audits and compliance reviews, identifying non-compliance and areas requiring improvement
• Develop and maintain process documentation and support the adoption of technology and automation
• Assist with feasibility assessments, including options analysis, costs, benefits and business case development
• Develop business models covering processes, data and roles to support analysis and decision-making
• Elicit, document, prioritise and manage business requirements for change initiatives
• Identify operational and project risks, assess impact and probability, and develop appropriate mitigation strategies
• Collaborate with stakeholders and subject matter experts to ensure solutions and improvements align with business requirements and objectives

About You To be successful in this role, you will ideally bring:

• A Bachelor’s degree in Information Technology, Computer Science, Data Analytics or a related discipline, or a minimum of three years' relevant experience in a related role
• Strong analytical and problem-solving capability
• Experience in business process analysis and continuous improvement
• The ability to work effectively across change, requirements, data, risk and quality activities
• Strong stakeholder engagement and communication skills
• The ability to develop accurate documentation and translate analysis into practical business outcomes
• A collaborative approach with the ability to build trusted relationships across technical and operational teams
• An adaptable, curious and improvement-focused mindset

Relevant certifications such as ITIL, Microsoft Foundations, CISSP/CISM, GSEC/GISF, GSNA, GISCP or GCIP would be advantageous. Security clearance/SOCI requirements also apply to the position.

Please note, the position description also identifies on-call duties as an inherent requirement, which may involve responding to operational matters outside normal working hours, including evenings, weekends and public holidays.

This is a fantastic opportunity to contribute to a broad digital environment where your analytical expertise can drive stronger processes, informed decision-making, operational performance and continuous improvement.

For more information or to discuss the role, please contact Bree Woods on bree@edenritchie.com.au or 07 3230 0038.