freehire launches on Product Hunt on 26 August.

Follow →

Portfolio Manager - Unified Communications

Open 60d
This position is no longer accepting applications(closed Aug 16, 2026).

Portfolio Manager – Unified Communications

Empowering Businesses with Essential Communications

Sangoma is a global leader in Unified Communications, Contact Center, Connectivity, and Managed Services solutions. We help organizations connect people, processes, and technology through cloud, hybrid, and on-premise communications platforms.

We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions.

Your Role:

  • Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact.
  • Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work.
  • Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions.
  • Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery.
  • Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness.
  • Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization.
  • Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress.
  • Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked.
  • Support planning and execution of programs and cross-team initiatives from initiation through delivery.
  • Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.

Requirements

  • 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function.
  • Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments.
  • Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making.
  • Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions.
  • Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization.
  • Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models.
  • Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools.
  • Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams.
  • Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning.

Preferred Qualifications

    • Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries.
    • Experience supporting product organizations with recurring revenue and SaaS business models.
    • SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications.
    • Experience supporting global product and engineering organizations.

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

What this application asks

workable

First name, Last name, Email, Preferred Name, Phone, Address, Mailing Address:, Photo, LinkedIn, Resume, Experience, Education, Cover letter, Desired Salary Expectations?, Work Authorization, Will you now or in the future require sponsorship for employment VISA status?, Are you 18 years of age or older?, Have you ever worked for Sangoma and/or any of Sangoma's acquired companies?, If Yes to working at Sangoma or previous acquired companies, please give dates of employment and position:, Are you related to any person currently employed at this company?, If yes, please supply employee's name, How did you hear about Sangoma?, If "Employee Referral" please give employee name:, Available Start Date:, Please write a brief paragraph explaining why you would like to work for Sangoma, and/or how you feel you could best contribute to our success:, Acceptance of Terms & Applicant Certification We welcome candidates who use tools to help organize and present their experience. However, all information submitted as part of your application, resume, assessments, interviews, and any other hiring-related communications must accurately reflect your personal experience, qualifications, accomplishments, and contributions. By applying for this position, you certify that all information provided is truthful, complete, and accurately represents your own work, experience, leadership responsibilities, technical contributions, and professional achievements. You acknowledge that you may be asked to discuss your experience, project outcomes, technical decisions, and accomplishments in detail throughout the interview and hiring process. I certify that my answers to all questions and all information submitted during the application and hiring process are true and correct and do not contain any material omissions. I understand that any false, misleading, incomplete, or otherwise inaccurate statements, representations, or omissions made on my application materials or during the pre-employment process may result in disqualification from consideration, withdrawal of an employment offer, or, if employed, disciplinary action up to and including immediate termination of employment. By submitting this application, I acknowledge and agree to these terms., Privacy Policy Acknowledgement: By checking this box, you acknowledge and consent to terms of the privacy policy which applies to the applicant tracking service being offered by Workable on behalf of Sangoma. The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including the rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction. I have read and agree to this statement:

  • 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function. yes / no
  • Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments. yes / no
  • Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making. yes / no
  • Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions. yes / no
  • Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization. yes / no
  • Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models. yes / no
  • Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools. yes / no
  • Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning. yes / no
  • Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries. yes / no
  • Experience supporting product organizations with recurring revenue and SaaS business models. yes / no
  • SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications. yes / no
  • Experience supporting global product and engineering organizations. yes / no

See also

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available