Portuguese and Spanish Customer Service

About the role

A recognized company within the healthcare sector is looking for a profile with native level Portuguese and Spanish and high level English to join its customer success team.

• Portuguese and Spanish Customer Service
• Leading healthcare company

What you'll do

* To be the first point of contact with their end customers in Spain and Portugal, functioning as a link and acting as an advisor, ensuring they are attended to with reactivity, respect, and according to their expectations.
* To handle incoming calls with professionalism, speed, and kindness.
* To accurately identify the customer's need or problem.
* To offer effective solutions from the first contact.
* To manage inquiries, incidents, and complaints in a decisive manner.
* To guarantee a positive experience in every contact.
* To generate trust and brand loyalty.
* To show a proactive attitude and a customer-centric focus.

What we're looking for

* Native level Spanish and Portuguese, High level English.
* Previous experience in customer service departments
* Solution-oriented mindset: ability to move quickly through a solution process after identifying the root cause of a problem.
* Excellent verbal and written communication skills with an excellent customer service attitude.
* High school diploma.

What you'll get

* Permanent contract directly with the Company.
* Salary €35,000 gross/annual + 35% variable
* Full-time: Monday to Friday from 9h to 18h
* Office in central Madrid, well connected
* Benefits: Ticket Restaurant, health insurance, life insurance, pension plan
* 1 day of teleworking per week, and if you live more than 1 hour away, it can be 2.
* Start date: November.

About the company & team

A recognized company within the healthcare sector in constant growth.