Portuguese-Speaking Customer & Technical Support Specialist
Summary
Customer & technical support role helping Portuguese-speaking users of apps, devices, online accounts and fintech services with troubleshooting, payments, refunds and subscriptions, documenting cases in a CRM. Based in Greece (on-site in Thessaloniki or remote within Greece); requires native/C1 Portuguese and B2 English.
Portuguese-Speaking Customer & Technical Support Specialist
Work location: Greece
Work model: On-site or remote, exclusively from Greece
Language: Portuguese C1 / Native + English B2
Salary: €1,045.72–€1,100 gross/month
Start date: 23 November 2026, with additional start dates available in December.
About the role
Are you fluent in Portuguese and passionate about technology and digital services? Join an international customer support team assisting users with online platforms, applications, digital accounts, devices and financial technology services.
Your responsibilities
- Assist Portuguese-speaking customers across different communication channels.
- Troubleshoot issues involving applications, devices and online services.
- Support customers with account access, payments, refunds and subscriptions.
- Escalate complex cases to specialised teams.
- Document customer interactions accurately in CRM systems.
- Maintain high service quality and customer satisfaction.
What we offer
- €1,045.72–€1,100 gross monthly salary, depending on the team.
- Salary progression to €1,100 after 12 months and €1,150 after 3 years, depending on the starting salary.
- Monthly productivity bonus of up to €300 or 20% of gross salary, depending on the team.
- Transportation allowance of up to €100/month for eligible on-site teams.
- Food allowance of up to €80/month in selected on-site teams.
- Additional payments of €300 after 3 months and €500 after 9 months in selected teams.
- Comprehensive training and initial coaching.
- Initial 8-month contract, with potential for extension.
Relocation support (if necessary)
- Flight ticket from within the EU.
- 2–4 weeks of hotel accommodation, depending on the project.
- Airport pickup.
- Assistance finding accommodation, with agency fees covered.
- Company apartments available for approximately €250–€300/month. Further details will be provided during the interview.
Requirements
- Native Portuguese or C1 proficiency.
- B2 English level
- Strong written communication skills.
- Minimum typing speed of 25 words per minute.
Visa sponsorship is not available.
Candidates must reside in Greece to work, whether on-site or remotely. Remote work from Portugal or any other country outside Greece is not permitted. Candidates currently abroad must be willing to relocate to Greece before starting.
Ready to take the next step in your international career? Apply now!