POS Account Support (Offshore Account)
About the role
The POS Account Support Specialist is responsible for providing efficient technical support to customers via phone, email, or chat, addressing basic technical issues, and performing predefined tasks. This role includes managing user administration, processing transactions, generating reports, and assisting with system configurations and e-commerce platform setups. T
Key responsibilities
Handle initial technical inquiries from clients/customers
Use multiple communication channels (phone, email, chat)
Resolve basic technical issues and provide clear instructions
Add or remove users from the system and reset user access (e.g., password resets)
Input or process data into systems accurately and ensure data entry is correct and timely
Extract and generate reports based on preset configurations to provide clients with needed information
Assist clients with running simple queries and setting up and configuring e-commerce platforms
Provide troubleshooting and integration support for payment methods and system setup
Coordinate customer requests with internal teams, partners, or third-party vendors for complex issues
Process manual financial transactions (refund, reversal, rebill, capture, chargeback) and ensure all transactions are accurately recorded and completed within defined procedures
About you
Bachelor's Degree in any field
2-4 years' experience as a Technical Support Agent in a Fintech, Insurance, or Finance industry serving international clients
Intermediate to advanced skills in G-Suite/MS Office Suite
Above-average attention to detail, logical, numerical, and verbal reasoning
Good written and verbal communication skills
Strong problem-solving and analytical skills
Ability to work well under pressure with a high degree of accuracy
Proactive, critical thinker, team player with a positive attitude
Good analytical and strategic thinking
Highly proficient in English
Benefits
Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance