POS Deployment Support Officer
Handle day to day POS Deployment daily duties, track terminals requests on Tracking tool, Field Service Engineers deployment plan and handle bank escalations inventory related.
• Release all POS terminals that are needed to be added, replaced or deleted.
• Follow up the monthly terminals’ stock with the warehouse.
• Record all POS traffic different activities (add-replace- delete) in the reference sheet.
• Verify the POS terminals operations (Add, Replace and Delete) recorded on the Utility system making sure that they are the same as reflected in the reference sheet on a daily basis.
• Verify all merchant and terminal data/requests before sending it the POS Operations department to ensure accuracy of data on the system.
• Monitor the qualitative and quantitative of the input of the tracking system data that had been sent to team leader to give accurate monthly invoice result.
• Conduct monthly review on all POS terminals on the Utility and Out of Service systems.
• Follow up agents’ activities and make sure that regular visits are provided regularly to merchants.
• Report all withdrawn or replaced POS terminals from the merchant to delete them from the system.
• Follow up and checking agents Forms and Reports (installation report, replacement form, deletion form, visit form and Maintenance report).
• Answering all NI/POS clients’ inquiries and solve their problems over the phone for any deployment related issues.
• Follow up the deployment of maintenance tickets orders with agents and make sure that all tickets are solved and the spare parts returned to maintenance team.
• Deploy POS machines at different sites if required and per the contract with the client bank.
• Follow up all shipped terminals to the remote areas, and follow up with agents on the terminals status (deployed-under deployed) and the reasons in case of under deployed (delayed).
• Conduct periodic visits on the merchants’ sites ensuring that the POS machine is functioning properly.
• Handle the archiving of the installation report according to the Deployment department instructions.
• Provide a Daily report to indicate all visits made to all merchants and highlight any malfunction to be sent to the maintenance department for repairing.
• Handle the monthly client invoice by checking & sorting all the input & output terminals on the tracking system then reconcile them with the existing terminals in the market and issue the invoice required reports.
Education level accepted:
Bachelor’s Degree.
Min Years and type of Experience accepted:
+2 years’ experience in merchant support or customer service roles.
Language:
Good command of English language.
Additional skills:
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and meet deadlines.
• Attention to detail and accuracy in ticket documentation.
• Familiarity with ticketing systems and claim request processes is a plus.