POS Manager - Avadapay Rwanda

AvadaPay is a growing fintech company that provides innovative, secure, and reliable payment solutions to businesses, financial institutions, merchants, and payment agents.

As part of our continued expansion in Rwanda, we are strengthening our local operations and building a dynamic team to support our growth. Our focus is to develop strong strategic partnerships, expand access to convenient payment services, and deliver dependable financial technology solutions that meet the evolving needs of customers and businesses across Rwanda.

We are looking for an experienced, commercially minded, and results-oriented POS Manager/ POS Product Manager to manage the deployment, operation, support, and growth of our SoftPOS network.

• Coordinate Soft POS installation, configuration, testing, and activation.

• Manage merchant onboarding, training, activation, and ongoing support.

• Monitor active and inactive merchants, transactions volumes, transaction values, uptime, and transaction success rates.

• Investigate failed transactions, connectivity issues, settlement problems, and device or application faults.

• Coordinate with technical teams, payment processors, banks, telecom operators, and other partners.

• Maintain accurate records of POS, accessories, repairs, replacements, and merchant assignments.

• Reactivate inactive merchants and increase transaction activity among existing clients.

• Prepare regular reports on merchant acquisition, POS usage, operational incidents, and commercial performance.

• Ensure compliance with payment-security, fraud-prevention, and operational procedures.

• At least two to three years of experience in POS operations, payment systems, merchant acquiring fintech, banking; mobile money, or digital financial services

• Practical experience with POS terminals, SoftPOS applications, merchant onboarding, payment support, or agent networks

• Understanding payment authorization, reversals, refunds, reconciliation, and settlement

• Ability to manage merchants, field teams, technicians, and operational partners

• Strong commercial, analytical, troubleshooting, communication, and organizational skills

• Ability to understand a payment product and explain it clearly to both technical and non-technical audiences

• Product and commercial understanding

• Knowledge of SoftPOS and its usage

• Knowledge on practical growth tools in POS systems and Fintech within Rwanda

• Key indicators of past performances and success