POS Technician I

Position Summary:

Under limited supervision, performs technical and administrative work in supporting and maintaining the Point of Sales (POS) systems and related devices for Superior stores. Work involves maintenance and support of all computers (servers, desktops, cash registers and laptops), databases, networked and standalone printers, label printers, scanning equipment and all other IT equipment.

Roles & Responsibilities:

• Repair, install, support and/or PM all store POS and IT equipment including PC’s, printers, UPS’s, Data Racks, LAN Hardware, WAN Hardware and other peripherals. Wireless Heat Map.
• Provide after-hours remote on-call and onsite support as needed.
• Utilize the Superior Grocer’s asset Management system to record and track equipment serial numbers as needed.
• Keep equipment storage area clean and organized. Provide Department Manager with equipment inventories.
• Manage service ticket requests per IT service level policy.
• Install POS and Computer equipment in all new store locations.
• Install, repair, support and rebuild POS Controllers and POS lanes as directed.
• Work with our POS Vendor to resolve all “End-of-Day” store closing issues as well as any other POS application (ISS45) issues.
• Implement new POS application modifications with the help of our software provider.
• Open and close service tickets with our POS application and hardware support vendors.
• Create and replace as needed “Manager Override Barcodes” for all managers.
• Coordinate with vendors as needed to facilitate the installation/removal/relocation of all store POS equipment.
• Interact with other departments and management as needed to resolve issues and provide support to the stores and facilities.

Job Requirements:

Education:

• High School Diploma or equivalent.

Experience:

• 2-3 yrs. POS Installation or support experience
• 2-3 yrs. experience in maintaining and setting up small local networks
• 2-3 yrs. Retail Experience

Knowledge / Requirements:

• Basic Computer Skills.
• Ability to assembly and replace computer components.
• Windows XP, Windows 7, Word, Excel, Outlook,
• Basic Computer Networking (Patch Panels, Switches Wireless Handheld Terminals)
• Availability to work day and night shifts.

Skills and Ability:

• A+ Certification
• Ability to work independently and follow instructions
• Reliable transportation with insurance

Pay Rate: $25 per hour

TO VIEW THE APPLICANT NOTICE ABOUT YOUR PERSONAL INFORMATION CLICK THE LINK BELOW.

About Superior Grocers
Founded in 1981, Superior Grocers is one of the largest independent supermarket chains in the Western U.S., operating 74 stores across California and Nevada with approximately 7,000 employees. Recognized as the 2026 “Top Hispanic Supermarket in the U.S.” by Abasto, we are committed to serving our customers, supporting our communities, and creating growth opportunities for our team members.

Our culture is grounded in four core values - Integrity, Service, Passion, and Excellence - which guide how we serve customers and develop our people. We strive to create a respectful, supportive workplace where employees can thrive and make a meaningful impact.

Why Join Us
We offer competitive pay, comprehensive benefits (medical, dental, vision, 401k, PTO), tuition assistance, employee support programs, and career development opportunities. At Superior Grocers, you’ll find a collaborative environment with strong potential for growth and a chance to positively impact the communities we serve.

Superior Grocers is an Equal Opportunity Employer.