POS Terminal Support
Salary: ₱20,000 – ₱22,000 per month
About the role
Xtreme Works Inc. is seeking a POS Terminal Support specialist to join our Help Desk and IT Support team. In this role, you will be the critical support function for our point-of-sale terminal systems, providing technical assistance to ensure minimal downtime and maximum operational efficiency for our clients. You will be instrumental in maintaining customer satisfaction and supporting the smooth functioning of retail and hospitality operations that depend on our POS solutions.
Key responsibilities
Provide first and second-line technical support for POS terminal systems, including hardware and software troubleshooting
Respond promptly to client support tickets and telephone requests, diagnosing and resolving POS-related issues
Install, configure, and maintain POS terminal equipment at client locations
Perform regular system updates, patches, and software maintenance to ensure optimal performance
Monitor system performance and proactively identify potential issues before they impact clients
Document all technical issues, resolutions, and support interactions in the ticketing system
Collaborate with the development and engineering teams to escalate complex technical issues
Provide remote and on-site technical support to retail and hospitality clients
Train end-users on POS system functionality and best practices
Maintain accurate records of hardware inventory and system configurations
About you
A graduate of Computer Engineering, Computer Science, Information Technology or any related course
Proven experience in IT help desk or technical support, preferably with POS systems or retail technology
Strong knowledge of POS terminal hardware, software, and peripheral devices
Experience with troubleshooting network connectivity and payment processing issues
Proficiency in remote support tools and ticketing systems
Excellent problem-solving skills and the ability to diagnose technical issues systematically
Strong communication skills with the ability to explain technical concepts to non-technical users
Customer service orientation with a commitment to resolving issues efficiently
Familiarity with Windows or Linux operating systems
Ability to work independently and as part of a team in a fast-paced environment
Willing to be assigned in Ortigas Area and neighboring provinces.